Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Certification
Work Availability
Accomplishments
Affiliations
Work Preference
Quote
Languages
Interests
Websites
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Kimberly Watson

Kimberly Watson

St. Petersburg,FL

Summary

Experienced Product Manager with a proven track record of successfully overseeing complex projects in various industries. Skilled in leading cross-functional teams to achieve on-time and accurate project delivery. Proficient in project lifecycle management and driving operational improvements.

Overview

7
7
years of professional experience

Work History

Program Project Manager

DAS Health
02.2024 - Current
  • Conducted stakeholder engagement training sessions for staff across multiple locations, enhancing team understanding of federal regulations by 60% and improving adherence rates to compliance protocols, ultimately leading to a $500K increase in incentive payouts.
  • Cultivated collaborative relationships with sales, support, and integration teams to pinpoint and capitalize on upsell process improvement opportunities, facilitating a 10% revenue boost and enhancing customer satisfaction scores by 15%.
  • Streamlined communication processes by integrating new feedback tools, which improved team collaboration by 25% and enabled quicker resolution of issues, further contributing to a reduction in overall support request volume.
  • Analyzed market trends and customer feedback to refine product features on the SaaS platform, which not only accelerated feature implementation by 30% but also increased user satisfaction scores from 70% to 85%, ultimately driving up sales conversions by approximately $1.5M annually.
  • Facilitated cross-functional workshops with stakeholders to ensure product roadmap alignment on compliance protocols, successfully integrating insights from 10 product initiatives and enhancing operational efficiency by 30%.
  • Devised comprehensive risk assessments and regulatory analyses that led to the development of targeted strategic recommendations, resulting in a 25% increase in successful compliance audits from 60% to an impressive 85%.

Associate Product Manager

DAS Health
11.2020 - 02.2024
  • Facilitated project coordination and product development of 12 comprehensive training sessions for 74 clients over an intensive 8-month government compliance reporting period, achieving a remarkable 95% compliance rate and boosting user engagement with key product features by 40%.
  • Orchestrated the product strategy, feature development, and deployment of five key SaaS feature enhancements derived from user feedback communications, leading to a 15% boost in customer satisfaction scores and an expansion of user engagement by 20%.
  • Spearheaded cross-functional collaboration with engineering and UX teams to overhaul the user interface, achieving a 40% increase in user engagement and elevating customer satisfaction scores by 25% within six months post-launch.
  • Enhanced training programs for product development by integrating new client manual resources, which facilitated onboarding for over 200 clients and contributed to a significant improvement of 25% in overall user retention rates.

Implementation Specialist

DAS Health
10.2019 - 11.2020
  • Achieved a 99% call response rate, enhancing customer satisfaction in issue resolution by 40% and contributing to overall team performance recognition that led to a promotion within six months.
  • Tested and delivered innovative training modules for onboarding new hires, resulting in a 25% reduction in training time and empowering the team to manage a 40% increase in client inquiries without compromising customer service.
  • Delivered comprehensive technical support and troubleshooting assistance to over 300 SaaS clients, achieving a 35% reduction in average resolution time and enhancing user experience ratings by 20%.

Patient Care Technician

Tampa General Hospital
06.2018 - 10.2019
  • Coordinated with a multidisciplinary team to develop tailored care plans for patients in various demographics, resulting in a 30% improvement in health outcomes across chronic illness management protocols.
  • Collaborated seamlessly with a multidisciplinary team of 20 healthcare professionals to streamline care processes, resulting in a 40% reduction in patient wait times and increased operational efficiency in charting and prompt discharges.
  • Trained and mentored five new staff members on best practices for patient engagement and education, contributing to a 25% increase in customer service ratings within six months, improving customer satisfaction.

Education

Bachelor of Science (B.S.) - Health Services Administration

University of South Florida
Tampa, FL
12.2017

Skills

  • Agile

  • Collaboration

  • Strategic Roadmap Development

  • Cross-Functional Collaboration

  • Product Lifecycle Management

  • Jira

  • Salesforce

  • ConnectWise

  • MIPS Dashboard

  • Microsoft Office Suite

  • Lucidchart

  • Risk Mitigation

  • Asana

  • Analytical Decision Making

  • Confluence

  • Scrum

  • Data Visualization

  • Product Roadmap Tools

  • Stakeholder Alignment

  • Decision Modeling

  • Project planning and development

  • Project scheduling

  • KPI tracking

  • Product development

  • Data-driven decision making

Leadership Experience

Zeta Tau Alpha, 

Tampa, FL, Vice President, 

09/15/2015- 03/17/2017


  • Led a team of 12 to design and execute 15 chapter-wide events with 150+ attendees.
  • Developed and implemented communications plan to share international objectives across all chapter divisions.
  • Defined and implemented new workflow processes for purchase orders, budgets, and event management.

Timeline

Program Project Manager

DAS Health
02.2024 - Current

Associate Product Manager

DAS Health
11.2020 - 02.2024

Implementation Specialist

DAS Health
10.2019 - 11.2020

Patient Care Technician

Tampa General Hospital
06.2018 - 10.2019

Bachelor of Science (B.S.) - Health Services Administration

University of South Florida

Certification

  • CAPM - Certified Associate in Project Management (estimated completion 12/2026)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 2 staff members.

Affiliations

  • Zeta Tau Alpha - Alumnae

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balancePersonal development programsTeam Building / Company RetreatsWork from home option

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Languages

English
Native or Bilingual

Interests

Fortnite

Reading

Biking

Gardening

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