Jennifer Thompson
Lenoir City,TN
Summary
Attentive Shift Leader with 18 years of comprehensive experience overseeing and monitoring team members throughout assigned shift. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
CVScaremark
Spring Hill, FL
09.2000 - 01.2018
- Completed opening and closing duties to facilitate business operations.
- Reinforced rules to promote superior employee performance.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Resolved customer complaints and reported issues to senior management.
- Monitored security and enforced loss prevention strategies during shift.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Delegated tasks to employees and monitored activities and task completion.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Educated customers about offerings, promotions and pricing to boost sales.
- Upheld company standards and compliance requirements for operations.
Education
Associate of Applied Science - Business Management
Pellissippi State Community College
Knoxville, TN12-2023
Skills
- Continuous Improvement
- Customer Service
- Regulatory Compliance
- Coordinating Daily Operations
- Relationship Building
- Critical Thinking/Problem solving
- Staff Supervision
- Verbal and Written Communication
- Inventory Assessment
- Cash Handling Ability
- Computer Skills
- HIPAA Compliance
Timeline
Shift Supervisor
CVScaremark
09.2000 - 01.2018
Associate of Applied Science - Business Management
Pellissippi State Community College
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