Jennifer Thornburg
Kettle Falls,WA
Summary
Organized Mortgage Loan Officer with 23 years of experience in loan origination and loan processing. Extensive mortgage knowledge and success in client education. Adept at mathematical accuracy and following financial regulations. Licensed in WA state NMLS 44231.
Overview
23
23
years of professional experience
Work History
Loan Officer
Barrett Financial Group
12.2023 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Loan Officer
The Mortgage Calculator, LLC
09.2023 - 12.2023
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
Mortgage Loan Officer
Prestige Home Mortgage, LLC
10.2012 - 09.2023
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Run AUS reports and collect needed documentation
Education
Diploma - Business Accounting
Trend Tech
Spokane, WA02.1999
Skills
- Calculate Payments
- Marketing Expertise
- Analytical and Critical Thinking
- Calyx Point-Arive-Encompass
- Database Management
- Fannie/Freddie AUS
- Mortgage Loan Origination
- Customer Service Oriented
- Self Starter
- MS Office Knowledge
- Diligent and Focused
- Regulatory Compliance
Timeline
Loan Officer
Barrett Financial Group
12.2023 - Current
Loan Officer
The Mortgage Calculator, LLC
09.2023 - 12.2023
Mortgage Loan Officer
Prestige Home Mortgage, LLC
10.2012 - 09.2023
Diploma - Business Accounting
Trend Tech
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