Jennifer Thornton
Jacobus,Pennsylvania
Summary
Dynamic leader with a proven track record at Fiserv, excelling in operations management and team leadership. Cultivated strong relationships with stakeholders, driving strategic initiatives that enhanced efficiency and client satisfaction. Adept at critical thinking and problem-solving, I consistently deliver results while fostering a collaborative work environment.
Overview
23
23
years of professional experience
Work History
Vice President
Fiserv
12.2002 - Current
- Assessed operational processes to identify areas for improvement and efficiency gains.
- Collaborated with cross-functional teams to support strategic initiatives and project execution.
- Assisted in developing organizational strategies aligned with business goals and objectives.
- Developed relationships with stakeholders to facilitate communication and collaboration on projects.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Owner/Operator
Southern Sweets by Jennie T
01.2022 - 07.2024
- Developed and implemented innovative dessert recipes to enhance menu offerings.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained staff on best practices for food preparation and customer service excellence.
- Cultivated strong customer relationships through personalized service and engagement initiatives.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Education
Bachelor of Science - Biology
University of North Carolina At Pembroke
Pembroke, NCSkills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Complex Problem-solving
- Client relationship building
- Results-driven
- Operations management
- Customer service
- Staff training
- Resource allocation
- Verbal and written communication
Accomplishments
2023 Fiserv Leading Women achievement
Timeline
Owner/Operator
Southern Sweets by Jennie T
01.2022 - 07.2024
Vice President
Fiserv
12.2002 - Current
Bachelor of Science - Biology
University of North Carolina At Pembroke