Jennifer Ticconi
Lexington,NC
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced sales performance through effective merchandising strategies and reduced staff turnover by implementing a successful retention plan. Skilled in training and mentoring, fostering a positive work environment that drives operational efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Dollar General
Lexington, NC
12.2018 - 05.2026
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Managed inventory levels, ensuring timely restocking and reducing shrinkage.
- Developed merchandising strategies that improved product visibility and sales performance.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Coordinated team schedules to maintain optimal staffing levels during peak hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
Associate of Science - Early Childhood Teacher Associates
Stanly County Community College
Albemarle, NC05.2003
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Training and mentoring
Friendly and positive
Outstanding communication skills
Recruitment and hiring
Team building and leadership
Policies and procedures
Staff supervision
Payroll management
Timeline
Store Manager
Dollar General
12.2018 - 05.2026
Associate of Science - Early Childhood Teacher Associates
Stanly County Community College