Summary
Overview
Work History
Education
Skills
Additional Information
Traveling, Camping and Family
Work Availability
Timeline
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Jennifer Tillinger

Jennifer Tillinger

Www.linkedin.com/in/Jennifer-Tillinger

Summary

Dynamic and accomplished professional within the Real Estate and Mortgage sectors, boasting a stellar track record across diverse financial industry domains. With a wealth of experience as an Executive Assistant to the Regional Vice President of a loan agency, Mortgage Loan Underwriter, Loan Processor III, and Loan Processing Manager, I bring comprehensive expertise to the table. I possess property management acumen as a rental landlord. A self-starter, I excel in seamlessly managing executive-level responsibilities, emphasizing precision, efficiency, and client satisfaction in loan processing and underwriting. My adept leadership and collaborative teamwork skills are evident through successful management roles and a passionate commitment as a volunteer Youth Cheer Coach. Leveraging a versatile skill set, I adopt a strategic and results-oriented approach, consistently driving operational excellence and contributing to organizational success.

Overview

24
24
years of professional experience

Work History

Senior Mortgage Loan Processor

Flagstar Bank
01.2019 - 01.2022
  • Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
  • Enhanced loan processing efficiency by streamlining documentation and verification procedures.
  • Evaluated creditworthiness, property appraisals, and title reports to finalize financial risk assessments
  • Collaborated with mortgage-industry stakeholders, e.g., Internal Revenue Service, insurance providers, and title companies to facilitate on-time closings of 30 per month
  • Managed client communications for 45 to 60 active mortgage applications per month to expedite loan processing.

At Home Family Care

Home
01.2017 - 01.2019
  • Dedicated mother and wife, providing full-time childcare and support for my family.
  • Facilitated logistics responsibilities during spouse’s military geographical relocation to Kodiak, Alaska.
  • Passionate about learning and committed to continual improvement.
  • Attended college in pursuit of education goals.

Mortgage Loan Processor

Unknown
06.2014 - 01.2017
  • Improved loan processing time by streamlining the application review process and enhancing communication with clients.
  • Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
  • Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
  • Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
  • Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
  • Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
  • Developed strong working relationships with real estate agents, further expanding referral networks for the company.
  • Mitigated risk exposure for the organization through careful evaluation of applicant creditworthiness before proceeding with the loan process.

Mortgage Sales Assistant

Prospect Mortgage
04.2013 - 06.2014
  • Enhanced client satisfaction by providing exceptional mortgage support and timely assistance.
  • Expedited loan approval processes for increased efficiency and improved client experiences.
  • Assisted mortgage sales team in achieving monthly targets by promptly addressing customer inquiries.
  • Simplified complex financial concepts for clients, ensuring a comprehensive understanding of mortgage options.
  • Collaborated with underwriters to expedite loan processing and secure the best terms for clients.
  • Supported loan officers in managing their pipeline, resulting in higher closed loan volume per month.
  • Maintained meticulous records of client interactions, facilitating seamless communication among team members.

At Home Family Care

Home
10.2008 - 04.2013
  • Dedicated new mother and wife, providing full-time childcare and support for my family.
  • Orchestrated household responsibilities during spouse’s military deployments.
  • Passionate about learning and committed to continual improvement.
  • Attended college in pursuit of education goals.

Regional Vice President Assistant

Countrywide Home Loans
03.2007 - 10.2008
  • Facilitated oversight of 13 regional sales branches as Executive Assistant to the Regional Vice President
  • Forged collaborative relationships with sales partners, closers, and administrative staff to maximize loan underwriting efficiency
  • Conducted preliminary review of high-risk mortgage loan applications to identify, analyze, and mitigate potential exposure on loans during the underwriting process.
  • Increased regional sales by developing and implementing strategic sales plans.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Developed innovative solutions for complex client needs, securing long-term contracts and driving revenue growth.
  • Mentored direct reports, fostering a positive work environment that encouraged professional growth and development.
  • Delivered regular progress reports to senior leadership, providing clear metrics on regional performance against company goals.

Processing Manager

The Honte Group
12.2005 - 03.2007
  • Executed comprehensive onboarding and training program for newly hired employees and facilitated seamless integration into company processes
  • Expedited end-to-end broker payment processing – ensured accurate and timely disbursement of commissions and fees
  • Streamlined processing procedures by implementing innovative strategies and technological solutions.
  • Improved operational efficiency for increased productivity with the introduction of automated systems.
  • Cultivated positive working relationships among team members by promoting open lines of communication throughout the department.
  • Championed a robust tracking system, to enhance efficiency and reduce processing time for mortgage loan applications.

Senior Mortgage Underwriter, Contract

Genworth
05.2003 - 12.2005
  • Enhanced loan quality by meticulously reviewing and analyzing complex financial documents, credit reports, and appraisals.
  • Reduced loan processing time by implementing efficient underwriting practices and effectively collaborating with loan officers.
  • Ensured compliance with federal regulations and company policies through diligent examination of mortgage documentation.
  • Mitigated risks associated with loan approvals, conducting thorough due diligence on borrower profiles and property valuations.
  • Collaborated with multiple departments for seamless loan approval process, ensuring all necessary information was accurately documented and communicated.

Mortgage Loan Underwriter

Cal Bay Mortgage
07.1998 - 05.2003
  • Improved loan approval rates by meticulously reviewing and analyzing applicant financial documents.
  • Enhanced underwriting efficiency with thorough risk assessments and timely decisionmaking.
  • Reduced processing times for mortgage applications, ensuring prompt customer service and satisfaction.
  • Collaborated with loan officers to resolve discrepancies in application materials, streamlining the approval process.

Education

B.S. in Business Administration -

Liberty University
Lynchburg, VA
03.2024

A.S. in Social/Behavior Science -

Santa Rosa Junior College
Santa Rosa, CA
05.2022

Skills

  • Loan Servicing
  • Title Research
  • Interpersonal Communication
  • Escrow Account Management
  • Document Management
  • Regulatory Compliance
  • Loan Underwriting
  • Deadline Management
  • Appraisals
  • Fraud Detection
  • Application Process Management
  • Financial Document Review

Additional Information

Extensive experience using various mortgage loan software applications. Thoroughly familiar with many federal lending regulations, including Real Estate Settlement Procedures Act (RESPA), Equal Credit Opportunity Act (EOCA), and the Home Mortgage Disclosure Act (HDMA). Knowledgeable in evaluating various financial documents, e.g., Form 1040 (U.S. Individual Income Tax Return), Form 1120-S (U.S. Income Tax Return for an S Corporation), and credit reports from nationwide consumer reporters, e.g., Equifax, TransUnion, and Experian.

Traveling, Camping and Family

I enjoy spending my free time traveling and RV camping with my husband, our two daughters, and two dogs.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Mortgage Loan Processor

Flagstar Bank
01.2019 - 01.2022

At Home Family Care

Home
01.2017 - 01.2019

Mortgage Loan Processor

Unknown
06.2014 - 01.2017

Mortgage Sales Assistant

Prospect Mortgage
04.2013 - 06.2014

At Home Family Care

Home
10.2008 - 04.2013

Regional Vice President Assistant

Countrywide Home Loans
03.2007 - 10.2008

Processing Manager

The Honte Group
12.2005 - 03.2007

Senior Mortgage Underwriter, Contract

Genworth
05.2003 - 12.2005

Mortgage Loan Underwriter

Cal Bay Mortgage
07.1998 - 05.2003

B.S. in Business Administration -

Liberty University

A.S. in Social/Behavior Science -

Santa Rosa Junior College

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