BARBARA MAYS
Detroit,MI
Summary
Experienced administrative professional offering solid background in loan processing. Coordinates documents, corrects errors and liaises with external parties to complete paperwork and facilitate smooth closings. Knowledgeable about Loan Processing operations, best practices and regulatory requirements.
Overview
9
9
years of professional experience
Work History
MORTGAGE LOAN PROCESSOR
CENTRAL MORTGAGE FUNDING
Southfield, MI
05.2023 - Current
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Reviewed loan applications and verified accuracy of borrower information.
- Assessed credit reports to determine eligibility for mortgage loans.
- Processed loan documents and ensured compliance with federal regulations.
- Prepared closing documents, including title policies, deeds, and other related items.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Communicated regularly with customers throughout the entire process from origination through closing.
DRIVER/DISPATCHER
WONDERS COURIER SERVICE
MADISON HEIGHTS, MI
10.2022 - 08.2023
- Delivered packages to customers in a timely and efficient manner.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
VERIFICATION OF EMPLOYMENT
ROCKET MORTGAGE
Detroit, MI
06.2022 - 09.2022
- Primary role is to make and take calls to employers for the purpose of verifying information stated by an applicant on his/her /her job application
- Manage calls inbound/outbound for education, employment, reference, and licensing verification purposes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
EXECUTIVE CLIENT CARE SPECIALIST
Rocket mortgage
Detroit, MI
08.2021 - 09.2022
- Responsible for reviewing loans at any point in the process between conditionally approval and final approval to initiate the appropriate action, Make initial calls to go over necessary structure items and underwriting conditions of files, Make final structure calls to validate loan information and to finalize the process in order to get to closing.
- Provided customer service to clients via telephone and email.
- Collaborated closely with other departments to ensure prompt resolution of customer issues.
- Conducted follow-up surveys with customers after resolving their issue or problem.
PAYOFF SPECIALIST
Rocket Mortgage
Detroit, MI
08.2020 - 08.2021
- Contact client's current creditors/servicer, debtors, and lien holders to obtain payoff demands/statements for accounts being satisfied with their refinance transaction
- Also, reviews payoff details to ensure that the dollar amounts, and payment instructions are accurate to pay the lien off in full.
EXECUTIVE SALES SUPERVISOR
MACY'S
Novi, MI
11.2019 - 07.2020
- Understand customer needs and offer solutions and support, Organize and coordinate sales representative's schedules, Recruit, hire, and train new sales representatives, Receive and report on all sales leads, supervise sales representatives and assistants, assist sales representatives and team to meet and exceed goals.
- Analyzed customer needs, identified potential markets, and created a comprehensive plan for growth.
- Directed sales force in achieving daily, monthly, and annual sales goals.
- Planned and organized training sessions for new sales personnel on product knowledge and selling techniques.
- Developed incentive plans to motivate employees to meet established objectives.
MY SHOP CAPTAIN
MACY'S
Novi, MI
08.2019 - 11.2019
- Served as role model for peers and mentor for new hires on Product Knowledge, My Client, use of mobile devices and MAGIC Selling Behaviors to generate incremental sales, Drive sales by consistently demonstrating exceptional Selling Skills, motivate team to ensure that individual, Shop and Store goals and priorities are being met and properly balanced, be proficient in POS and MPOS systems including Search and Send, My Client and Macy's shopping app.
- Assisted customers in selecting products, answering questions and providing information about merchandise.
- Performed opening and closing duties such as setting up displays, straightening merchandise and counting money in the register.
- Handled customer complaints in a professional manner to ensure satisfaction.
SALES/OPERATIONS LEAD
CHARMING CHARLIE
Novi, MI
08.2015 - 08.2019
- Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance
- Solving customer complaints and answering customers' questions, writing reports for senior managers, assisting with the selling of our store's products and services and assisting to maximize sales, stocking shelves, setting up displays, ringing up merchandise and sales, and performing cleaning duties.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
Education
COSMETOLOGY - Cosmetology Education
PAUL MITCHELL THE SCHOOL MITCHELL
Sterling Heights, MI08.2015
HIGH SCHOOL -
SOUTHFIELD HIGH SCHOOL
Southfield, MI06.2012
Skills
- Appraisals
- Processing Documents
- Loan Processing Expertise
- Sales Operations
- Loan Servicing
- Interpersonal Communication
- Employment Verification
- Title Research
- Teamwork and Collaboration
- Credit Reports
- Customer Service
- Mortgage Loan Software
- Loan Closing
- Loan Submissions
- Loan Underwriting
- Loan Disclosures
- Employee Scheduling
- Staff Oversight
- Customer Service Management
- Store Maintenance
- Cash Handling Accuracy
- POS Systems
- Opening and Closing Procedures
Timeline
MORTGAGE LOAN PROCESSOR
CENTRAL MORTGAGE FUNDING
05.2023 - Current
DRIVER/DISPATCHER
WONDERS COURIER SERVICE
10.2022 - 08.2023
VERIFICATION OF EMPLOYMENT
ROCKET MORTGAGE
06.2022 - 09.2022
EXECUTIVE CLIENT CARE SPECIALIST
Rocket mortgage
08.2021 - 09.2022
PAYOFF SPECIALIST
Rocket Mortgage
08.2020 - 08.2021
EXECUTIVE SALES SUPERVISOR
MACY'S
11.2019 - 07.2020
MY SHOP CAPTAIN
MACY'S
08.2019 - 11.2019
SALES/OPERATIONS LEAD
CHARMING CHARLIE
08.2015 - 08.2019
COSMETOLOGY - Cosmetology Education
PAUL MITCHELL THE SCHOOL MITCHELL
HIGH SCHOOL -
SOUTHFIELD HIGH SCHOOL
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