Jennifer Tomkins
Madisonville,Louisiana
Summary
Dynamic and results-driven Practice Director with over 20years of experience in Aesthetics(healthcare) and management and operations. Proven track record of leading multidisciplinary teams to achieve operational excellence and drive patient/customer satisfaction. Expertise in developing and implementing strategic allocation and improve overall practice performance. Strong background in financial management and performance metrics analysis. Adept at building relationships with patients, fostering a collaborative team environment and mentoring staff to achieve their professional goals. Committed to continuous improvement and innovation in practice management to deliver high-quality care and services.
Overview
17
17
years of professional experience
Work History
Practice Director
The Aesthetic Haus
Mandeville, LA
11.2022 - 09.2025
- Enhanced overall practice performance by implementing quality assurance measures for all service offerings.
- Improved operational efficiency by streamlining processes and implementing best practices within the practice.
- Cultivated a culture of continuous improvement within the practice, encouraging innovation at all levels
- Fostered a culture of collaboration by initiating cross-functional team initiatives focused on knowledge sharing, leading to increased innovation and improved patient outcomes.
District Manager
Starbucks Coffee Co.
Baton Rouge, LA
08.2018 - 08.2021
- Supervised 14 locations to enforce high-quality standards of operation.
- Modeled best practices for sales and customer service.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Generated financial and operational reports to assist management with business strategy.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- General Administration: calendar & email management, project management, generating reports, expense reporting, accounts receivable & payable and event planning
Training Manager
Starbucks Coffee Company
Kenner, LA
03.2011 - 02.2018
- Responsible for training internally promoted employees and external management
- Creating and facilitating continued learning/training education
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Delivered new employee onboarding and training sessions
Store Manager
Chateau Blvd
Kenner, LA
11.2008 - 02.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Education
Bachelor of Science - Business Administration And Management
University of New Orleans
New Orleans, LASome College (No Degree) - Estiology
Aveda Institute - New Orleans
Metairie, LA02.2014
Skills
- Patient/Customer Relations
- Administrative support
- Multitasking Abilities
- Organization and Time Management
- MS Office
Accomplishments
- Store Manager of the Year, 2014
Affiliations
- Theta Phi Alpha
Personal Information
Title: Freelance Makeup Artist
Timeline
Practice Director
The Aesthetic Haus
11.2022 - 09.2025
District Manager
Starbucks Coffee Co.
08.2018 - 08.2021
Training Manager
Starbucks Coffee Company
03.2011 - 02.2018
Store Manager
Chateau Blvd
11.2008 - 02.2018
Bachelor of Science - Business Administration And Management
University of New Orleans
Some College (No Degree) - Estiology
Aveda Institute - New Orleans