JENNIFER TORRES
Beaumont
Summary
Developed customer service skills in fast-paced, customer-focused environment. Demonstrated ability to manage customer interactions, handle transactions, and resolve issues efficiently. Looking to transition into new field, leveraging customer service expertise and adaptability to new challenges.
Overview
6
6
years of professional experience
Work History
Merchandise Leader
American Eagle Outfiters
06.2023 - 07.2025
- Enhanced visual merchandising, resulting in a more attractive store environment and higher customer engagement.
- Mentored junior team members, fostering their professional growth and building a high-performing team culture.
- Optimized store layout for enhanced customer experience and increased foot traffic.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Developed creative displays and signage to draw customers to products.
- Picked and packed order items.
Brand Ambassador
American Eagle Outfitters
04.2023 - 06.2023
- Completed floorsets, filled floor and rang up customers.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Provided exceptional customer service, addressing concerns and ensuring satisfaction with purchased products.
Store Associate
Tuesday Morning
09.2022 - 03.2023
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
- Organized showroom accessories and restocked shelves.
- I did a little bit of everything and got along well with others. I got offered a manager position at one point but due to my sister working there I couldn’t take the position. I planned to stay there for a long time but the store unfortunately closed.
Food Service Worker
Chipotle Mexican Grill
04.2021 - 11.2021
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Correctional Officer
Mark W. Stiles Unit
10.2020 - 03.2021
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Sales Associate
Journeys
07.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School -
Westbrook High School
Beaumont, TX05.2019
Skills
- Sales
- Retail Sales
- Cashiering
- Teamwork
- Merchandising
- Cash Handling
- Food Service
- Law Enforcement
- Security
- Surveillance
- Merchandise presentation
- Store layout
- Promotional planning
- Stock control
- Retail display setup
- Stock replenishment
- Inventory management
- Stockroom organization
- Sales analysis
- Shipment processing
- Teamwork and collaboration
- Quick learner
- Customer service
- Problem-solving
- Loading and unloading
- Reliability
LANGUAGES
Spanish
Native or Bilingual
Timeline
Merchandise Leader
American Eagle Outfiters
06.2023 - 07.2025
Brand Ambassador
American Eagle Outfitters
04.2023 - 06.2023
Store Associate
Tuesday Morning
09.2022 - 03.2023
Food Service Worker
Chipotle Mexican Grill
04.2021 - 11.2021
Correctional Officer
Mark W. Stiles Unit
10.2020 - 03.2021
Sales Associate
Journeys
07.2019 - 02.2020
High School -
Westbrook High School
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