Jennifer Tyler, CCA
Lake Mary,FL
Summary
I specialize in healthcare support and customer service.
I am a professional with a strong background in client management and team leadership. Skilled in conflict resolution, communication, and strategic planning. Focused on encouraging collaboration and driving results, adapting seamlessly to changing needs. Empathetic and reliable, ensuring consistent client satisfaction and team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Residential Client Supervisor
Turning Point of Central California
02.2019 - 06.2024
- Mentored junior staff members, encouraging professional growth and development within the team.
- Resolved complex client issues by employing creative problem-solving techniques while maintaining professionalism and empathy at all times.
- Optimized resource allocation across multiple projects simultaneously to effectively manage workload while minimizing burnout among staff members.
- Collaborated with other departments to ensure seamless service delivery for clients across all aspects of their account management needs.
- Developed and implemented training programs for staff.
- Built trusting relationships with clients by providing clear and empathetic communication.
- Reviewed client records, resolved discrepancies, and ensured accurate documentation.
Mental Health Rehabilitation Specialist
Remi Vista
09.2017 - 01.2019
- Participated in ongoing professional development opportunities, staying current with best practices in the field of rehabilitation.
- Collaborated with interdisciplinary teams to ensure comprehensive treatment plans for optimal patient recovery.
- Empowered patients by teaching self-management techniques, promoting independence in daily activities.
- Implemented evidence-based interventions to maximize functional gains and minimize complications related to chronic conditions or disabilities.
Teacher
Cornerstone Private School
04.2016 - 08.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and encouraging a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Master of Science - Public Administration- Healthcare Management
DeVry University
10-2026
Medical Billing And Coding Certification - Medical Billing And Coding
DeVry University
07-2024
Bachelor of Science - Communications-Public Relations
University of North Florida
Jacksonville, Fl06-2005
Skills
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Certified in CPR/First Aid
- Client needs assessments
- Crisis intervention
- Adaptability
- Administrative management
- Cultural sensitivity
- Case management
- Prepare budgets
- Direct operations
Certification
HIPAA Compliance Certification, Home Health Aide/Caregiver Certification, Relationship Therapy, Behavioral Plan/ABC, Client Behavior Model, Mandated Reporter, ProACT, Effective Communication, Introduction to Trauma-Informed Care, Building the Therapeutic Relationship, Calming Children in Crisis, ABA 101, Overview of Children with Disabilities, 10 Steps to Fully Integrating Peers into Your Workforce
Accomplishments
- Earned a Certified Coding Associate (CCA) credential from AHIMA.
- Received praise from professors and peers for group project leadership and presentations during grad school.
- Supervised team of 8 staff members.
Timeline
Lead Residential Client Supervisor
Turning Point of Central California
02.2019 - 06.2024
Mental Health Rehabilitation Specialist
Remi Vista
09.2017 - 01.2019
Teacher
Cornerstone Private School
04.2016 - 08.2017
Master of Science - Public Administration- Healthcare Management
DeVry University
Medical Billing And Coding Certification - Medical Billing And Coding
DeVry University
Bachelor of Science - Communications-Public Relations
University of North Florida
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