JENNIFER ULLRICK

• Assist advisors with student enrollment processes.
• Develop and maintain comprehensive district knowledge of programs, services, and procedures.
• Provide customized guidance to students on their advising and enrollment steps.
• Utilize Colleague, National Student Clearinghouse, and Recruit systems to clarify registration, transcript orders, and other related inquiries.
• Ensure the accuracy and up-to-date status of student records in Colleague and CRM Recruit.
• Manually input applications in CRM Recruit during system updates.
• Support the registrar in maintaining student record accuracy in compliance with FERPA; retrieve historical student records using Fortis, Legacy, Microfiche, and Canofiles.
• Coordinate appointment scheduling and pre-checks for students, and troubleshoot record issues to facilitate advisor registrations.
• Process outgoing transcripts for Scott, Clinton, and Muscatine Community Colleges via the National Student Clearinghouse.
• Generate and analyze reports to assist new and prospective students with the admissions process.
• Provide in-person support to walk-ins, offering information about available programs and directing them to the appropriate departments.
• Collaborate with the Assistant Director of Institutional Research to compile research and statistical data reports.

• Dependent on location - train all new employees
• Make all manuals for new employees
• Make sure the building or areas are secure and allow only the people who have clearance to come in or get past the area I am in charge of
• Process background checks for entry to the building
• Coordinate with local companies for services and schedule as needed
• Sign in/out keys or fobs depending on the clearance
• Make and maintain security PIN/Fob for new and current clients
• Do regular inspections on equipment throughout the building
• Send monthly/quarterly reports dependent on different clients needs
• Assist with timesheets and payroll for current employees
• Depending on the client/event depends on what skills are needed – have worked in data centers, colleges, at events like Rally on the River, Country on the River, Summer Camp, etc.

• Assist customers with shopping needs
• Ring up customer with the items they wish to purchase
• Cash out lottery tickets
• Make sure my drawer is balanced during and at the end of the shift
• Drop cash throughout the shift to make sure my drawer is within acceptable limits
• Clean and restock the store
• Promote sale items
• Provide excellent customer service.

• Process transcript requests for all of Eastern Iowa Community College District (Scott, Clinton, & Muscatine Community College) while working hand in hand with the National Student Clearinghouse
• Process registration for Scott Community College students and high school Post Secondary Enrollment Option students
• Help the Dean of Students and Assistant with smaller tasks like compiling statistical information to determine the effectiveness of new student orientation
• Fill in for Student Services staff when needed
• Assist the Registrar find Pre-1981 student records and transcript information by using Fortis, Legacy, Microfiche, and Canofiles as well as hand search the paper records that are in storage
• Verify student information for their personal reasons while making sure that I am in FERPA regulations
• Assist with graduation preparation
• Interact with students, faculty and staff.

2013 - 2016

• Customer Service Representative Managed incoming calls for the entire Eastern Iowa Community College District, utilizing Cisco phone systems, Recruiter, CRM, and Colleague/Ellucian software.
  Documented and tracked student interactions within the CRM system.
  Identified and resolved issues with admissions applications using Recruiter.
  Accessed and interpreted student records in Colleague/Ellucian to provide accurate information and support.
  Deescalated challenging situations to achieve effective resolutions.
  Coordinated and scheduled student appointments for advising and orientation.
  
• Tour Guide led campus tours at Scott Community College, including the Belmont and Kahl campuses, as part of New Student Orientation.
  
• Switchboard Operator Directed incoming calls to the appropriate departments or personnel at Scott Community College - Belmont Campus.
  Engaged with students, faculty, staff, and the general public, providing assistance and information as needed.
  
• Tutor Provided academic support in subjects such as Basic Math, Algebra I and II, College Algebra, Introduction to Computers, Introduction to Reading, Introduction to Literature, and Medical Terminology at Scott Community College - Kahl Campus.
  Conducted both individual and group tutoring sessions to enhance student learning.
  
• Receptionist Managed phone calls and directed them to the relevant departments at Scott Community College - Kahl Campus.
  Handled room access, including unlocking and locking as needed.
  Organized and maintained booking logs for room reservations.
  Filed and organized documents and interacted with students, faculty, staff, and the public to provide support and information.