Mario Ash Lee
Summary
Self-motivated professional with an efficiency-driven approach to handling administrative and filling needs. Highly organized with good multitasking, prioritization, and critical thinking skills. Familiar with managing schedules, coordinating paperwork, and serving customer needs. Fluent in English and Spanish.
Overview
11
11
years of professional experience
Work History
Student Support Specialist
Admissions and Records
01.2025 - Current
- Supported the daily operations of Admissions & Records by providing comprehensive customer service in person, by email, and over the phone. Answered questions and explained policies, procedures, and guidelines while screening students and community members for appropriate services. Assisted students with completing applications and forms, including admissions and financial aid documents, and ensured accurate electronic submission. Processed a variety of student records, applications, and reports with accuracy and strong attention to detail. Assisted and coached students with transcript orders, e-form submissions, application inquiries, and payment processes, and issued parking permits and passes as needed. Safeguarded student privacy and ensured compliance with district, legal, and regulatory standards. Prepared correspondence and statistical reports and maintained organized electronic and physical filing systems using various software programs. Additionally, provided general information and supported outreach events, workshops, and other campus activities as needed.
Mental Health Specialist
Mariposa Wellness Center
08.2018 - 12.2019
- Developed and implemented curriculum for mental health support groups and facilitated group sessions to support client wellness and recovery. Assessed group participation and program effectiveness through data collection and analysis. Provided individual mental health support, conducted follow-up calls, and maintained accurate client progress notes in Avatar. Performed Medi-Cal billing and documentation in compliance with program and confidentiality standards. Conducted community outreach and connected clients with appropriate resources and support services.
Medical Assistant Student Health Services
Cabrillo College
01.2015 - 05.2017
- Performed a variety of routine to complex administrative and clinical support duties requiring knowledge of medical office procedures and patient care processes. Provided excellent customer service to patients and the public by professionally answering questions regarding services and appointments, scheduling and managing appointments, and maintaining accurate patient records, reports, and files in electronic health systems while ensuring compliance with HIPAA and confidentiality regulations. Assisted with patient intake, verified patient information, and supported the preparation and processing of medical forms, applications, and documentation, including Family PACT eligibility assistance. Performed administrative duties such as answering phones, processing payments, and providing front- and back-office support. Maintained tracking systems, coordinated communication between patients and healthcare providers, scheduled Personal Counseling and Health Services appointments, and referred students to appropriate on-campus and community resources as needed.
Education
Bachelor of Arts - Collaborative Health and Human Services
California State University of Monterey Bay
12-2019
Associates of Arts - Human Services
Cabrillo College
12-2017
Associate in Science - Medical Assistant
Cabrillo College
12-2015
Skills
- Record management
- FERPA/HIPAA training
- Problem-solving skills
- File management
- Multi-line phone proficiency
- Colleague (Datatel)
- Outreach/tabling
- Fluent in English and Spanish
- Document control
- Word processing
- Student support
- Clerical support
- SARS
- FamPact
- Mental Health First Aid Training 2015
- Team collaboration
- Social skills development
- Emotional support
- Parent communications
- Behavior intervention plans
- Small group instruction
- Data collection
- Student records management
- Community resource referrals
- Teamwork
- Problem-solving abilities
- Multitasking
- Effective communication
- Adaptability and flexibility
- Decision-making
- Active listening
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Student Support Specialist
Admissions and Records
01.2025 - Current
Mental Health Specialist
Mariposa Wellness Center
08.2018 - 12.2019
Medical Assistant Student Health Services
Cabrillo College
01.2015 - 05.2017
Associates of Arts - Human Services
Cabrillo College
Associate in Science - Medical Assistant
Cabrillo College
Bachelor of Arts - Collaborative Health and Human Services
California State University of Monterey Bay