Jennifer Um
Waipahu,HI
Summary
Dedicated Pharmacy Technician proficient in medication management and customer interaction. Adept at resolving insurance discrepancies and ensuring adherence to safety guidelines, consistently improving patient experiences in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Certified Pharmacy Technician
WALGREENS PHARMACY
Honolulu, HI
02.2019 - Current
- Prepared and dispensed medications according to prescriptions and safety guidelines.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Supported pharmacist in efficiently clearing high volumes of prescriptions while addressing customer inquiries.
- Coordinated with insurance companies to process claims and resolve discrepancies, ensuring timely payments.
- Managed inventory by rotating stock, removing expired or damaged products, and maintaining accurate drug counts.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Performed administrative duties such as filing, data entry, answering phones.
Receptionist/Medical Assistant/Pharmacy Technician
MANKWAN WONG LLC
Honolulu, HI
04.2018 - 10.2018
- Coordinated communication between patients and healthcare providers to enhance patient experience and ensure timely care.
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted with patient intake and collected necessary medical information.
- Maintained electronic health records accurately and updated patient information.
- Handled insurance verification and processed patient billing inquiries to facilitate smooth financial transactions.
- Maintained clean, organized reception area to promote patient comfort and positive first impressions.
Pharmacy Technician
5 MINUTE PHARMACY LLC
Honolulu/ Waipahu, HI
02.2015 - 01.2018
- Prepared and dispensed medications according to prescriptions and safety guidelines.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Assisted pharmacist in processing high volume of prescriptions and addressing customer inquiries to enhance service efficiency.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Managed inventories by rotating stock, removing expired or damaged products, and resolving discrepancies to ensure accurate drug counts.
- Performed administrative duties including filing, data entry, and answering phones to support pharmacy operations.
Retail Wireless Consultant
MOBI PCS
Honolulu, HI
03.2013 - 12.2015
- Assisted customers in selecting mobile devices and plans that fit their needs.
- Advised customers on features, benefits, and pricing to ensure informed purchasing decisions.
- Demonstrated product features and functionalities to enhance customer understanding.
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
- Provided technical assistance and customer support for wireless devices.
- Maintained current knowledge of promotions and products to provide informed recommendations.
- Managed inventory and organized displays for optimal product visibility.
Cashier/Customer Service
LONGS DRUGS/CVS
Honolulu, HI
03.2011 - 11.2012
- Processed customer transactions efficiently at cashier station.
- Operated cash register, processing diverse payment methods accurately to ensure seamless customer transactions.
- Issued receipts, refunds, credits or change due to customers.
- Guided customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Maintained cleanliness and organization of checkout area.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Restocked shelves with merchandise to ensure product availability for customers.
- Supported management by executing various operational tasks to enhance store efficiency.
- Learned various departmental roles to support store operations during staff shortages.
Education
Associate of Arts -
Kapiolani Community College
Honolulu, HI01-2011
High School Degree -
Roosevelt High School
Honolulu, HI05-2010
Skills
- Prescription preparation
- Medication dispensing
- Medication management
- Insurance claims processing
- Problem solving
- High-energy environment
- Stress management
Timeline
Certified Pharmacy Technician
WALGREENS PHARMACY
02.2019 - Current
Receptionist/Medical Assistant/Pharmacy Technician
MANKWAN WONG LLC
04.2018 - 10.2018
Pharmacy Technician
5 MINUTE PHARMACY LLC
02.2015 - 01.2018
Retail Wireless Consultant
MOBI PCS
03.2013 - 12.2015
Cashier/Customer Service
LONGS DRUGS/CVS
03.2011 - 11.2012
Associate of Arts -
Kapiolani Community College
High School Degree -
Roosevelt High School