JENNIFER USENKO
Nampa
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
General Manager
Mo Bettah's
Nampa
12.2024 - 02.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed staff schedules and assignments to optimize team performance and efficiency.
- Implemented training programs for new employees to enhance service quality and compliance.
General Manager
CupBop
Meridian
09.2020 - 12.2024
- Coordinated daily restaurant operations, organized schedules, and supervised shifts.
- Inventory management; hiring; ensured and enforced compliance with workplace policies.
- Controlled costs and minimized waste.
Owner
BeckDree Decorations
Nampa
09.2016 - 09.2020
- Communicated directly with clients to establish project parameters and wrote proposals for design work.
- Analyzed competitor websites and determined website content.
- Produced site maps for client approval and communicated progress with the client throughout the length of the project.
- Managed operational costs, profits, and revenue.
Education
Associates Degree - Business Administration
Blue Mountain College
Certificate - Retail Management and Marketing
Blue Mountain College
Pendleton High School - General Studies
Pendleton High School
Skills
- Highly cooperative, organized, and results-oriented
- Confident and efficient in multitasking with telephone and computer tasks
- Effective written, verbal and presentation skills
- Excellent customer service skills, frequently
- resulting in positive referrals
- Creative problem-solving skills
- Enjoy working in a fast-paced environment
- Highly coachable and flexible when learning new skills in a changing environment
- Possess a strong sense of loyalty and ownership at work
- Constantly developing skills through independent study
- Budget management
- Effective leader
Languages
Spanish, Bilingual
Timeline
General Manager
Mo Bettah's
12.2024 - 02.2026
General Manager
CupBop
09.2020 - 12.2024
Owner
BeckDree Decorations
09.2016 - 09.2020
Associates Degree - Business Administration
Blue Mountain College
Certificate - Retail Management and Marketing
Blue Mountain College
Pendleton High School - General Studies
Pendleton High School