Jennifer Valencia
Las Vegas,NV
Summary
Dynamic security professional with experience at Southwest Patrol, skilled in incident reporting and maintaining order. Proven ability to enhance safety protocols and resolve conflicts effectively. Adept at customer service and problem resolution, ensuring a secure environment while fostering positive interactions. Committed to upholding high standards in all operational aspects.
And aswell Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Southwest Patrol
Las Vegas, NV
07.2024 - 12.2025
- Engaged with visitors to provide information while maintaining order.
- Completed full building and grounds patrols to spot and investigate concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Implemented safety measures that enhanced building security protocols.
- Responded quickly to incidents and assessed active situations for security concerns.
Delivery Driver
Amazon
Las Vegas, NV
10.2023 - 11.2023
- Safely navigated delivery routes to ensure timely package arrival.
- Utilized handheld devices for tracking deliveries and managing logistics.
- Maintained vehicle cleanliness and performed basic maintenance checks.
- Adapted quickly to route changes, demonstrating flexibility in dynamic environments.
Security Guard
Allied Universal Security Services
Las Vegas, NV
04.2022 - 09.2023
- Monitored access points to ensure safety and security of premises.
- Conducted routine patrols to identify and mitigate potential hazards.
- Responded promptly to alarms and incidents, ensuring swift resolution.
- Documented daily activities and incidents in detailed reports.
- Assisted in training new staff on security protocols and procedures.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Customer Service Representative
Foundever
Las Vegas, NV
07.2021 - 04.2022
- Utilized customer relationship management software for tracking interactions.
- Learned company policies and procedures to provide accurate information.
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and feedback.
- Provided support to team members during peak service hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in training sessions to improve product knowledge and service skills.
Cashier
Walmart
Santa Fe Springs, CA
10.2019 - 03.2021
- Assisted customers with inquiries to enhance overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safe environment.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Learned company policies and procedures to uphold operational standards.
- Handled cash, credit, and gift card transactions while ensuring security protocols were followed.
- Adapted quickly to new technologies and software updates for transaction processing efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Shipping and Receiving Clerk
Nova Container Freight Station
Carson, CA
06.2017 - 09.2018
- Processed incoming shipments, ensuring accurate documentation and compliance with safety standards.
- Organized inventory within warehouse to enhance accessibility and streamline retrieval processes.
- Collaborated with team members to resolve discrepancies between shipments and orders efficiently.
- Maintained cleanliness and organization of work area, adhering to safety protocols consistently.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06.2018
Skills
Report writing
Incident reporting
Property patrol
Maintaining order
Lifeguard training
Patron surveillance
Customer service
Problem resolution
Call center experience
Complaint handling
Payment processing
Certification
- First Aid/CPR Certified
- Guard card
- Driver license
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Unarmed Security Officer
Southwest Patrol
07.2024 - 12.2025
Delivery Driver
Amazon
10.2023 - 11.2023
Security Guard
Allied Universal Security Services
04.2022 - 09.2023
Customer Service Representative
Foundever
07.2021 - 04.2022
Cashier
Walmart
10.2019 - 03.2021
Shipping and Receiving Clerk
Nova Container Freight Station
06.2017 - 09.2018
High School Diploma -
Woodrow Wilson High School