Jennifer Vanderplow
Las Vegas,NV
Summary
Knowledgeable medical services professional with natural leadership talent and progressive healthcare career. Achieve financial, operational and care delivery goals with effective oversight of teams and resources. Tech-savvy and proactive with good sense of business operations and patient care needs. Results-oriented Practice Manager of Operations with significant background in healthcare. Possess strong experience in streamlining operational processes, managing staff, and ensuring patient satisfaction. Known for leadership skills and ability to improve efficiency across all areas of practice operations. Previous work has demonstrated tangible improvements in financial performance and overall operational effectiveness.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Outpatient Clinic Manager
Nevada Mental Health
Las Vegas, NV
04.2025 - Current
- Oversaw daily clinic operations, ensuring compliance with regulatory standards and policies.
- Developed and monitored clinic budgets to optimize resource allocation and financial management.
- Managed scheduling systems to streamline appointment bookings and reduce wait times for patients.
- Analyzed operational workflows, identifying areas for efficiency improvements across departments.
- Led initiatives to enhance patient communication, fostering a supportive environment for mental health services.
- Supervised interdisciplinary teams, promoting collaboration in delivering comprehensive mental health care solutions.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Collaborated with healthcare professionals to improve patient care processes and outcomes.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
Senior Clinical Manager
Wound Care Experts
Las Vegas, NEVADA
05.2024 - 12.2024
- Identified issues and solutions to eliminate backlog and maximize workflows
- Ensured compliance with all federal, state, and local regulations pertaining to healthcare practices
- Screened job applicants, conducted interviews, and hired qualified personnel
- Evaluated patient feedback regarding their experiences with practice in order to make necessary improvements
- Collaborated with physicians to develop marketing strategies for attracting new patients to practice
- Coordinated staff schedules, appointments, and patient care activities for optimal efficiency
- Developed and implemented office policies and procedures to streamline daily operations
- Streamlined workflow processes by identifying inefficiencies and implementing action plans for improvement
- Facilitated communication between patients, staff members, and physicians to improve overall patient satisfaction
- Directed and conducted recruitment, hiring and training of personnel
- Met coverage demands by establishing work schedules and assigning specific jobs
Practice Manager
Las Vegas Skin and Cancer Clinic
Las Vegas, NV
12.2017 - 08.2023
- Highly efficient in analyzing situations and formulating plans that result in increased productivity and profitability
- Serve as primary point of contact for, and liaison between, patients, administrative staffs and vendors to facilitate proper lines of communication and expedient problem resolutions
- Support learning and development initiatives for staff and physicians
- Daily tracking ensuring that leadership knew day to day where regions visit volume was compared to budget
- Coordinated all COVID processes for the NV region
- Coordinated and implemented furlough rounds one and two for NV region
- Strategic planning for COVID reopening process as well as day to day operations for two full time locations
- Assisted in hiring and training of new Practice Managers
- Coordinated PPE order process for region which cut down over ordering while maintaining appropriate amounts of supplies for each location
- Researched and wrote lab process to streamline and expedite patient care across all laboratories in NV region
- Project managed and coordinated relocation of three LVSCC locations
- Assisted in the success of CLIA inspections to maintain laboratory compliance
- Supported compliance walk through of all sites to assure OSHA regulations are being followed
- Assisted in remediation when needed
- Medical records preparation following HIPPA and company guidelines
Medical Assistant
Southwest Medical
Las Vegas, NV
01.2017 - 09.2017
- Left due to emergency surgery
- Assisted one provider with an average of 45 patients per day
- Maintained CLIA for in house laboratory equipment and testing supplies
- Followed LEAN management practices to control costs and support revenue
Medical Assistant
Palo Alto Medical Foundation/Sutter Medical Centers
Santa Cruz, California
01.2012 - 04.2016
- Managed and maintained medication sample area keeping in the Joint Commission standards of medication management
- Maintained schedule for office visits and hospital procedures
- Obtained all prior authorizations and directed all referrals
- Became LEAN super-user assisted writing the processes and work flow for all specialty offices in the Sutter Affiliate system
- Instituted the LEAN management process to control costs and increase revenue
Education
Some College (No Degree) - Biology
Lake Tahoe Community College
South Lake Tahoe, CABachelors and Master of Science - Health Care Administration
University of Phoenix
Paramedic - Paramedicine
Christ Hospital
Oak Lawn, ILSkills
- Clinical instruction
- Administrative oversight
- Regulatory compliance
- Onboarding and coaching
- Emergency situational awareness
- Employee engagement
- Developing training programs
- Compliance with regulatory guidelines
- Project management
- Workflow planning
- HIPAA compliance
- Clinical quality program standards
- Employee performance evaluations
- Operations management
- Built Interventional Psychiatry department
- Developed Integrative Mental Health department
Accomplishments
- Took on temporary role as Area Practice Manager during COVID
- Wrote and implemented laboratory processes that were adopted for the region
- Exceeded Net Revenue and KPI expectations for all years with Las Vegas Skin and Cancer Clinics
Certification
- Nevada Office Laboratory Assistant License - current to 2026
Timeline
Outpatient Clinic Manager
Nevada Mental Health
04.2025 - Current
Senior Clinical Manager
Wound Care Experts
05.2024 - 12.2024
Practice Manager
Las Vegas Skin and Cancer Clinic
12.2017 - 08.2023
Medical Assistant
Southwest Medical
01.2017 - 09.2017
Medical Assistant
Palo Alto Medical Foundation/Sutter Medical Centers
01.2012 - 04.2016
Some College (No Degree) - Biology
Lake Tahoe Community College
Bachelors and Master of Science - Health Care Administration
University of Phoenix
Paramedic - Paramedicine
Christ Hospital
References
References available upon request.
Lean Super User
Part of the team to write the standard operating procedures and LEAN framework for the medical specialties of Sutter Medical Center.