Jennifer Van Ness
Seattle,WA
Overview
8
8
years of professional experience
Work History
Contact Center Representative II
Neighborcare Health
05.2023 - Current
- Answer incoming calls to assist patients and providers with questions and concerns.
- Scheduled dental and medical appointments for patients and providers calling in to contact center.
- Document accurate call information.
Pharmacy Technician
Walgreens Centralized Services
11.2019 - 11.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Library Assistant
Hay Memorial Library
09.2016 - 10.2019
- Answer incoming calls to assist patients and providers with questions and concern.
- Scheduled dental and medical appointments for patients and providers calling in to contact center.
- Document accurate call information.
Education
AS - Human Services
Jefferson Community College
05.2017
High School Diploma -
Sackets Harbor Central School
08.2014
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Administrative and Office Support
- Effective Listening
Timeline
Contact Center Representative II
Neighborcare Health
05.2023 - Current
Pharmacy Technician
Walgreens Centralized Services
11.2019 - 11.2022
Library Assistant
Hay Memorial Library
09.2016 - 10.2019
AS - Human Services
Jefferson Community College
High School Diploma -
Sackets Harbor Central School