Jennifer Vasquez
Sacramento,CA
Summary
Knowledgeable Case Manager experienced in coordinating care for current and former foster youth. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
10
10
years of professional experience
Work History
Lead Case Manager
Lutheran Social Services
08.2022 - Current
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
- Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
- Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
- Evaluated program effectiveness using data-driven analysis techniques, resulting in continuous improvement efforts.
- Streamlined workflow processes for increased efficiency in daily tasks, leading to more timely case resolutions.
- Participated in ongoing professional development opportunities, contributing to a culture of learning within the organization.
- Advocated for clients'' needs at all levels of the organization, promoting positive change in service delivery models.
- Provided leadership, guidance and support to staff members.
- Established and maintained relationships with key stakeholders.
- Analyzed trends and data to inform decision-making and program development.
Child Welfare Scholar Intern
Nevada Partnership Training
08.2021 - 05.2022
- Collaborated with fellow scholars for interdisciplinary research projects, resulting in high-quality publications and presentations.
- Expanded professional networks through active participation in academic societies and associations relevant to the area of expertise.
- Completed rigorous readings as directed to support unit learning goals.
- Participated in ongoing training opportunities, staying current on best practices in child welfare and family dynamics.
- Evaluated child welfare cases thoroughly using standardized assessment tools to inform decision-making processes accurately.
- Enhanced child welfare outcomes by collaborating with multidisciplinary teams, including therapists, social workers, and legal professionals.
Store Manager
Cricket wireless
01.2019 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Early Childhood Educator Assistant
Antelope Christian Academy
01.2015 - 01.2019
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Maintained detailed records of each child''s progress, facilitating effective parent-teacher conferences focused on growth and improvement.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
- Established strong relationships with families through open communication channels and participation in school events.
Education
Bachelor of Arts - Social Work
University of Nevada
Sacramento, CA05.2022
Certificate Program - Early Childhood Education
American River College
Sacramento12.2016
High School Diploma -
Mira Loma High School
12.2015
Skills
- Organized
- Punctual
- Bilingual
- Reliable transportation
- Client Advocacy
- Ethical Practice
- Case Documentation
- Positive Attitude
- Problem-Solving
- Organization and Multitasking
- Direct Patient Care
- Relationship Building
- Case Management Tracking
- Community Resources
Languages
Spanish
Full Professional
Timeline
Lead Case Manager
Lutheran Social Services
08.2022 - Current
Child Welfare Scholar Intern
Nevada Partnership Training
08.2021 - 05.2022
Store Manager
Cricket wireless
01.2019 - 08.2021
Early Childhood Educator Assistant
Antelope Christian Academy
01.2015 - 01.2019
Bachelor of Arts - Social Work
University of Nevada
Certificate Program - Early Childhood Education
American River College
High School Diploma -
Mira Loma High School