Christina Powers
Clovis,CA
Summary
Dynamic Lead SLS/ILS Case Manager with a proven track record at Alternative Ways, LLC, excelling in client advocacy and case management. Leveraged strong communication and organizational skills to enhance care quality and efficiency. Achieved significant improvements in client progress monitoring and service coordination, demonstrating a high-energy attitude and a commitment to excellence in workforce development and patient relationship management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Lead SLS/ILS Case Manager
Alternative Ways, LLC
Fresno, CA
02.2022 - Current
- Assisted clients in setting realistic goals and developing action plans.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Assisted individuals with eligibility for available benefits.
- Participated in professional development opportunities to stay current with best practices in case management.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Transitioned clients to different providers based on progress or needs.
- Counseled clients on available resources within the community that could help meet their needs.
- Organized group activities to provide socialization opportunities for clients.
- Attended court hearings as a representative of the organization when needed.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Compiled reports on cases and submitted them to supervisors as required.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Advocated on behalf of clients to secure necessary services and support.
- Provided referrals to appropriate health care providers or other community resources.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Maintained accurate case records and documentation according to agency guidelines.
- Utilized case management software and databases for efficient information tracking.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Recruited, interviewed, and hired volunteers and staff.
- Maintained up-to-date case records with case activity status.
- Identified barriers to client success and developed strategies to overcome them.
- Participated in professional development activities related to case management best practices.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Conducted initial assessments to determine client eligibility for programs and services.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Implemented and evaluated staff, volunteer or training programs.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Collaborated with other service providers to ensure continuity of care for clients.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Educated clients and their families about their rights and available community resources.
- Monitored client progress through regular follow-up contacts.
- Developed individualized care plans with input from clients and their families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Conducted home visits to assess the safety of living environments for clients.
- Educated clients about mental health conditions, medications and self-care techniques.
- Developed and maintained relationships with community resources and service providers.
- Monitored client progress through regular follow-ups and case reviews.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess living conditions and support needs.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Maintained confidentiality and adhered to professional ethics and standards.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Tracked employee vacation, personal and sick leave earnings and use.
- Utilized payroll software efficiently to process payroll and generate necessary reports.
- Managed payroll and time and attendance systems.
- Conducted audits of payroll accounts to ensure accuracy and compliance.
- Posted work hours completed to files to properly bill clients.
- Tracked vacation accruals and personal leave balances for each employee.
- Provided guidance and training to junior staff members when needed.
- Managed and maintained confidential employee payroll records.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
- Managed payroll for temporary, hourly and salaried employees.
- Prepared and distributed payslips to employees.
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
- Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Suggested promotions and wage increases according to employee performance.
- Conducted new hire orientations to provide company information and establish performance requirements.
- Developed employee orientation and training programs for new hires.
- Provided feedback to candidates throughout the hiring process.
- Collaborated with other departments to understand their staffing needs and develop appropriate recruitment plans.
- Organized employee directories and updated individual contact information.
Staffing Coordinator
Central Coast Senior Services Inc.
Pacific Grove, CA
04.2007 - 06.2010
- Sorted job applications, vetted candidates and recommended individuals for key positions
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals
- Conducted extensive urinalysis testing to prevent illegal drugs use in nursing department
- Met with nurses to ascertain current and long-term staffing needs
- Worked closely with 250 nurses to schedule roaming schedules to assure clients were always covered
- Maintained medical logs so there was never any medication questions when a new nurse was put on shift
- Worked every other weekend on-call for all 24 hours shift nurses
- Interviewed families on what services would be appropriate for their loved ones
- Worked a computer system that switched between client and employee schedules
- Worked phones and took messages for nurses while they were on site
Direct Care Staff
Gateway Center
Pacific Grove, CA
05.2002 - 12.2007
- Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to 65 patients
- Enhanced patient wellbeing by supporting participation in recreational activities
- Helped patients adjust to hospital routines and thrive in structured environments
- Supported and encouraged patients to promote health and wellness
- Documented current patient information to update supervising medical coordinators, including vital signs, behaviors and eating habits
- Provided personal nursing assistance in pre- and post-operative situations
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
- Facilitated games and other activities to engage clients and provide mental stimulation or entertainment
- Administered all necessary medications as directed by care plan
- Provided basic care for elderly patients, including scheduling appointments and managing finances and legal matters
- Monitored clients' progress to report necessary changes
- Maintained clean and well-organized environment to promote client happiness and safety
- Administered medications to optimize patient experiences, monitoring reactions to adjust dosages
- Maintained calendar of social, recreational and educational events to enhance patient stays
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention
- Emotionally supported mentally disabled patients, monitoring changes in behavior for potentially dangerous changes
- Answered office phone calls and emails, answering questions and scheduling appointments with clients doctors
- Maintained professionalism in emergency situations, assisting other staff members when needed
Manager
Flowers By Joy
Monterey, CA
06.1997 - 06.2002
- Managed day-to-day operations, including supervision and assignment delegation for 20-member team
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
- Trained current employees on additional job positions to maintain coverage of roles at all times
- Gave input on how to improve training and employee productivity
- Maintained open and professional team relationships to quickly identify and resolve issues
- Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management
- Decreased costs by negotiating with vendors and suppliers for better prices
- Coordinated day-to-day and long-term activities within various business platforms
- Coached new team members on job tasks and performance strategies
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms
- Coordinated and launched grand openings for new stores
- Maintained high level of morale and team-work on production floor through frequent communication with all employees
Education
High School Diploma -
Monterey High School
Monterey, CA06.1999
Nursing -
Monterey Peninsula College
Monterey, CAUniversity of Las Vegas
Las Vegas, NVSkills
- Account management
- Time management
- Sales
- Negotiation
- Workforce development
- HIV/AIDS care
- Issue and conflict resolution
- Patient relationship management
- Strong communication skills
- Care planning
- Courteous demeanor
- Inpatient and outpatient care
- Adaptive team player
- Charting
- Flexible schedule
- Patient care planning
- Excellent multi-tasker
- Organization and planning
- Effective team player
- Program coordination
- Organized
- Dependable and reliable
- High-energy attitude
- Resolution-oriented
- Retail sales
- Case management
- Communication skills
- Organizational skills
- Microsoft Office
- Progress evaluations
- Staff management
- Positive attitude
- Risk assessment
- Team collaboration
- Report writing
- Care coordination
- Case needs assessment
- Patient management
- Health history documentation
- Case planning
- Clear communication
- Community resources
- Home visits and inspections
- Intervention plans
- Performance tracking
- Organization and multitasking
- Vulnerable population awareness
- Data entry and analysis
- Client relationship management
- Discharge planning
- Relationship building
- Documentation and reporting
- Client assessment
- HIPAA compliance
- Case documentation
- Client advocacy
- Active listening
- Empathy and compassion
- Documentation proficiency
- Critical thinking
- Case management tracking
- Needs assessment
- Community outreach
- Staff education and training
- Goal setting
- Problem-solving
- Email and telephone etiquette
- Client empowerment
- Court mandated reporter
- Ethical judgment
- Treatment Planning
Certification
Driver's License
CPR Certified
Certified Sex Educator for Mentally Disabled Adults and Teens
Personal Information
Authorized To Work: US for any employer
Timeline
Lead SLS/ILS Case Manager
Alternative Ways, LLC
02.2022 - Current
Staffing Coordinator
Central Coast Senior Services Inc.
04.2007 - 06.2010
Direct Care Staff
Gateway Center
05.2002 - 12.2007
Manager
Flowers By Joy
06.1997 - 06.2002
High School Diploma -
Monterey High School
Nursing -
Monterey Peninsula College
University of Las Vegas
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