Angelica Salvador
Los Angeles,CA
Summary
Dynamic ILS/SLS Supervisor with a proven track record at Ideal Program Services, enhancing client service standards and team performance. Excelled in workflow management and staff development, leading a team of 10 to achieve significant improvements in client satisfaction. Skilled in Documentation and Reporting, alongside exceptional team-building abilities, ensuring operational excellence and compliance with Regional Center audits.
Overview
9
9
years of professional experience
Work History
ILS/SLS Supervisor
Ideal Program Services
Los Angeles, CA
10.2015 - Current
- Provided one-on-one support to individuals with developmental disabilities, such as autism, cerebral palsy, Down syndrome, etc.
- Conducted initial client assessment upon admission into ward setting.
- Monitored progress of clients through regular reviews of assessment results and outcomes data.
- Collaborated with clients' families to coordinate workflow processes between the client, staff, and the clients' circle of support.
- Created new strategies for improving client service standards within the organization.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Monitored employee productivity and performance on a regular basis to identify areas for improvement.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Trained new employees on company policies and procedures.
- Directed and supervised a team of 10 employees in daily operations.
- Resolved clients' complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly client and staff billing.
- Obtain and revise staff mileage every two weeks for payroll purposes.
- Led monthly team meetings to discuss clients' progress, address issues, and plan future actions.
- Prepared and presented clients' progress reports based on performance, challenges, and new goals.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed scheduling for staff, ensuring adequate performance during ILS or SLS services.
- Trained new employees on company policies, job duties, and performance expectations.
- Identified needs of customers promptly and efficiently.
- Organized clients' annual IPP meetings and communicated with their service coordinators to provide clients with updates.
- Planned instruction to achieve objectives based on individuals' IPPs.
- Responded quickly and efficiently in emergency situations.
- Keep track of clients' medical appointments (fiscal, TB test, dental, and vision exams), and record medical updates to elaborate on Progress Reports.
- I attended monthly management and leadership trainings.
- Revise clients' files to maintain current and updated information required to pass the annual Regional Center audit.
Education
Child Development
Maxine Waters Employment Preparation Center
Los Angeles, CASkills
- Schedule development
- Documentation and reporting
- Training and mentoring
- Department organization
- Workflow management
- Team building
- Coaching and mentoring
- Staff management
- Recordkeeping
- Task prioritization
- First Aid/CPR
- Organizational skills
- Disability awareness
- CPI Nonviolent Crisis Intervention
- Especial Incident Report (SIR)
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
ILS/SLS Supervisor
Ideal Program Services
10.2015 - Current
Child Development
Maxine Waters Employment Preparation Center