Jennifer Vazquez
Las Vegas,NV
Summary
Dynamic Store Manager with a proven track record at TitleMax, excelling in customer service and operations management. Skilled in problem-solving and multitasking, I enhanced customer satisfaction and streamlined inventory processes, contributing to a 20% increase in sales. Committed to fostering positive customer relations and maintaining an organized, efficient store environment.
Overview
8
8
years of professional experience
Work History
Store Manager
TitleMax
Las Vegas, NV
09.2023 - Current
- Assisted in maintaining store inventory and organization for optimal customer experience.
- Supported sales team by providing product knowledge and ensuring effective merchandising displays.
- Learned cash register operations to facilitate smooth transactions during busy periods.
- Engaged with customers to address inquiries and enhance satisfaction levels.
- Participated in training sessions to understand policies, procedures, and operational goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Sales Associate
The UPS Store Inc.
Las Vegas, NV
07.2021 - 09.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to drive customer engagement.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to restock merchandise and maintain organized displays.
- Built relationships with customers to encourage repeat business.
Passenger Service Agent
Prospect Airport Services
Las Vegas, NV
07.2018 - 01.2019
- Facilitated check-in processes for passengers, ensuring timely and efficient handling of luggage and documentation.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues with professionalism.
- Coordinated boarding procedures, optimizing flow and minimizing delays during peak travel times.
- Monitored flight information systems to relay accurate updates to passengers regarding gate changes and delays.
Sales Associate
Lori's Gift Shop
Las Vegas, NV
07.2017 - 08.2018
- Addressed customer inquiries and resolved issues promptly, fostering positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - PSYCHOLOGY
NEVADA STATE COLLEGE
Henderson, NV06-2020
High School Diploma -
LAS VEGAS HIGH SCHOOL
Las Vegas, NV06-2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Operations management
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
TitleMax
09.2023 - Current
Sales Associate
The UPS Store Inc.
07.2021 - 09.2023
Passenger Service Agent
Prospect Airport Services
07.2018 - 01.2019
Sales Associate
Lori's Gift Shop
07.2017 - 08.2018
No Degree - PSYCHOLOGY
NEVADA STATE COLLEGE
High School Diploma -
LAS VEGAS HIGH SCHOOL