Jennifer Vea

Strong, results-focused version

• Oversaw daily operations of the dental office, ensuring smooth workflow between front and back office teams
• Coordinated patient treatment plans and achieved consistently high case acceptance rates
• Managed scheduling, patient flow, and communication to optimize efficiency and patient experience
• Followed up on pending treatment plans to increase treatment completion and production
• Presented financing options and payment plans to assist patients in starting recommended treatment
• Served as primary point of contact for patients, staff, and providers to maintain organized and compliant operations

• Applied the We Believe Behavioral Framework to uphold company values and standards.
• Gain financial commitment from the patient to start the treatment as diagnosed by the Specialist
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Prioritization of Specialty coordination and consultation; Subject Matter Expert for treatment plans that include specialty treatment
• Proactive management of the Specialists’ schedules to ensure that they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed
• Acts as a liaison for the office and specialty teams; facilitates communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care with scheduling follow up appointments with specialty, GP and hygiene
• Utilize all available financial options to give patients choices to start dentistry that fits in their budget
• Successfully addressed typical patient concerns about initiating treatment before specialty appointments.
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Demonstrated expertise in Specialty goals and metrics for Perio, Endo, and Oral surgery.
• Ensured decisions were consistent with the PDS Brand framework, demonstrating brand stewardship.
• Supported clinical excellence by mastering the Mouth Body
• Work on outstanding claims and message doctors for narratives for denied claims.
• Assumed leadership responsibilities.
• Provided assistance to colleagues during challenging tasks.

• Managing incoming calls and responding to any inquires
• Coordinated booking for dentist and hygienist.
• Created a warm atmosphere by smiling and establishing eye contact with patients.
• Addressed pending account balances to enhance revenue collection.
• Monitored progress of unresolved claims.
• Confirmed insurance coverage and co-payment details for patients.
• Facilitated dental record sharing for referrals.
• Facilitated patient financing through collaboration with lending companies.
• Processed new patient registrations and scanned documents to charts.
• Managed inventory levels to ensure optimal stock availability.
• Demonstrated leadership by guiding teams toward shared objectives.
• Assumed leadership responsibilities during management's absence.
• Demonstrated ability to thrive in high-pressure environments.

• Generated final reports.
• Verified appointment times with patients in a professional and courteous manner.
• Register new patients and create paper charts.
• Checked insurance benefits and co-payment amounts.
• Facilitated patient financing through collaboration with lending companies.
• Demonstrated ability to perform effectively in high-pressure

• Handled high volumes of inbound and outbound calls efficiently.
• Coordinated appointment schedules for dental procedures.
• Managed appointment confirmations with a professional and courteous approach.
• Completed and submitted end-of-period documentation.
• Ensured accuracy in insurance verification processes.
• Treatment planning