Lindsey Liwienski
Plymouth,MI
Summary
Empathetic treatment coordinator with a passion for clearly presenting treatment options to patients. Strong knowledge of payment processing and financing options. Excellent understanding of dental/orthodontic treatments and procedures. Several years of experience in customer service and patient relations. Highly motivated individual in search of an administration or management opportunity, customer service role or dental/orthodontic assistant or treatment coordinator position.
Hard working and friendly, cheerful demeanor eager to learn and grow.
Overview
11
11
years of professional experience
Work History
Treatment Coordinator/Office Manager
The Advanced Orthodontics
Canton, MI
07.2023 - Current
- Conduct all consultations with new patients.
- Took patients x-rays, Intraoral and facial photos for records as well as Itero scans.
- Created individualized treatment plans for patients based on their needs.
- Provided guidance to patients about their financial responsibility for services rendered.
- Conducted financial consultations with patient and set up payment plans.
- Coordinated payment with insurance companies and filed insurance claims.
- Scheduled evaluations and procedures for patients.
- Assisted Orthodontist with chairside duties including preparation of trays, and passing instruments to the doctor.
- Sterilized instruments using autoclave and cold sterile, as well as sterilize clinic area.
- Trained new employees on company policies and procedures.
- Worked in lab to 3D print models and make essix retainers, mouth guards and aligners.
- Provided administrative support for patient care staff.
- Social Media and Marketing director.
Photographer
L.Liwienski Photography
Canton, MI
07.2019 - Current
- Establishing and maintaining productive and professional working relationships.
- Photographic equipment, camera setup, and backdrops chosen and altered by me.
- Determine and adjust subject(s) positions, props and lighting equipment while selecting camera angles, field depth, apertures and shutter speeds to optimize final product.
- Manage Social Media platforms, posting engaging content to increase visibility and client engagement.
- Managed the creative process of graphic design projects from concept to completion.
- Create portfolios for clients to showcase work.
Treatment Coordinator
Great Expressions
Canton, MI
04.2023 - 08.2024
- Provided guidance to patients about their financial responsibility for services rendered.
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Coordinated the delivery of care between various departments within the facility.
- Created customized treatment plans for patients based on individual needs.
- Conducted financial consultations with patient and set up payment plans.
- Opening and closing office.
- Processed patient intake information and updated medical records prior to treatment.
Member Service Representative
Planet Fitness
Dearborn, MI
11.2022 - 05.2024
- Customer Service at front desk.
- Performed money handling duties such as deposits and withdrawals for members' accounts.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Signing up members for memberships.
- Upgrading memberships.
- Giving tours.
- Cleaning and sanitizing.
- Opening and closing.
Homemaker
Stay At Home Mom
Westland, MI
08.2015 - 11.2022
- Anticipating and fulfilling the needs of my 3 kids (now ages 12, 8, and 6).
- Managed household errands and other essential duties.
- Multi-tasking, time management and scheduling daily routines.
- Promote and ecourage physical, academic, social and emotional development by implementing a variety of age appropriate activities.
- Referee (at times) while resolving conflicts, solving issues and improving operations.
Lead Teacher Assistant for Transitional Toddlers
Learning Tree Child Care Center
Livonia, MI
12.2013 - 08.2015
- Organized classroom materials to assist in planning daily activities and instruction.
- Utilized effective classroom management techniques to maintain order in the classroom.
- Assisted in developing evaluation tools such as rubrics or checklists for assessing student work.
- Used learning exercises and repetition, which allowed students to quickly grasp new concepts
- In charge of monitoring and enforcing rules of the classroom.
- Assisted students with learning goals in small groups and one-on-one bases.
- Kept room clean and sanitized.
- Opening and Closing duties.
Education
Certificate of Photography - Photography
Shaw Academy
Online10-2019
High School Diploma -
Ladywood Highschool
Livonia, MI05-2008
Some College (No Degree) - Early Childhood Education
Eastern Michigan University
Ypsilanti, MISkills
- Project Organization
- Multi-tasking and time management
- Customer Service
- Encouraging and motivating team members
- Treatment Planning
- Recordkeeping
- Insurance Verification
- Office Administration
- Appointment Scheduling
- Patient Care Coordination
- HIPAA Compliance
- Patient Relations
- Payment Collection
- Medical Instrument Sterilization
- Creative Problem-Solving
- Experience with X-rays
- Software proficient
Accomplishments
Graduated with honors from NAHS (National Art Honor Societiy)
Affiliations
- Reading
- Art and Design
- Photography
References
References available upon request.
Timeline
Treatment Coordinator/Office Manager
The Advanced Orthodontics
07.2023 - Current
Treatment Coordinator
Great Expressions
04.2023 - 08.2024
Member Service Representative
Planet Fitness
11.2022 - 05.2024
Photographer
L.Liwienski Photography
07.2019 - Current
Homemaker
Stay At Home Mom
08.2015 - 11.2022
Lead Teacher Assistant for Transitional Toddlers
Learning Tree Child Care Center
12.2013 - 08.2015
Certificate of Photography - Photography
Shaw Academy
High School Diploma -
Ladywood Highschool
Some College (No Degree) - Early Childhood Education
Eastern Michigan University
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