Veronica Rivas
Rancho Cucamonga,CA
Summary
Proactive and meticulous Treatment Coordinator/Office Manager Title with over 20 years of experience in Orthodontic industry. Proficiencies in patient relations, treatment plans, financial arrangements, sales, staff training and development. Dedicated to establishing effective relationships with patients and staff members.
Actively seeking a dental Treatment Coordinator position in Florida to fulfill relocation goal.
Overview
23
23
years of professional experience
Work History
Treatment Coordinator/Office Manager
Hanseen Orthodontics
09.2023 - Current
- Manage new patient orientation, through explanation of treatment procedures, secure payment and post-visit communication flow.
- Make sure all new patient forms are filled out and verify insurance
- Assist orthodontist with dental treatment plans
- Address any billing and insurance issues in a timely manner
- Help Develop operations for startup office
Treatment Coordinator
Imperial Dental Practice
05.2022 - 06.2023
- Provided patients and parents with detailed information on financial options and insurance coverage
- Responded to all patient and parent inquiries in a timely manner
- Made arrangements to call parents for follow up calls
- Prepare all information needed before patient arrived to appointment
- Greeted all new patients and gave them tour of office highlighting fun activities for patients.
- Coordinated external marketing activities.
Office Manager/Orthodontic Treatment Coordinator
Synergi Orthodontic Specialist
02.2021 - 04.2022
- Cultivated and developed customer relationships to enable sustained revenue growth
- Conducted insurance verification and pre-authorization, coded procedures and managed patient charts
- Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance
- Managed operations for 10-person dental practice, facilitating excellent patient support services, direction and guidance.
Office Manager/Orthodontic Treatment Coordinator
Prestige Orthodontics LLC
10.2019 - 12.2021
- Managed operations for 10-person practice, facilitating excellent patient support services, direction and guidance
- Presented treatment plans and insurance benefits, payment options to new patients seeking treatment
- Generated financial statements for review by management
- Produced and filed payroll reports every bi-weekly
- Conferred with business leaders to evaluate business needs and implement operational improvements.
Operational Manager
David A. Tabata Orthodontics
04.2009 - 10.2019
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Developed initiatives for process improvement and reviewed and assessed ongoing operations
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Owner
Extreme Trucking
08.2001 - 07.2009
- Established business vision to achieve sales, profit and revenue goals for Demolition Trucking Company
- Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects
- Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives
- Reconciled and reviewed operations databases and accounting system records to calculate and determine accurate monthly revenues.
Education
Registered Dental Assistant Licensed -
Chaffey College
Rancho Cucamonga, CA01.2009
X-Ray Certificate -
Chaffey College
Rancho Cucamonga, CA01.2009
Ultrasonic Scaler/Sealants Certificate -
Chaffey College
Rancho Cucamonga, CA01.2009
Coronal Polishing Certificate -
Chaffey College
Rancho Cucamonga, CA01.2009
Cosmetology And Barbering License -
Richards Beauty College
Pomona, CA01.1989
Skills
- Patient Relations
- Planning and Implementation
- Office Administration
- Teamwork and Collaboration
- Patient Care Coordination
- Insurance Verification
- Interpersonal Communication
- Calendar and Appointment Management
Languages
Spanish
Timeline
Treatment Coordinator/Office Manager
Hanseen Orthodontics
09.2023 - Current
Treatment Coordinator
Imperial Dental Practice
05.2022 - 06.2023
Office Manager/Orthodontic Treatment Coordinator
Synergi Orthodontic Specialist
02.2021 - 04.2022
Office Manager/Orthodontic Treatment Coordinator
Prestige Orthodontics LLC
10.2019 - 12.2021
Operational Manager
David A. Tabata Orthodontics
04.2009 - 10.2019
Owner
Extreme Trucking
08.2001 - 07.2009
Registered Dental Assistant Licensed -
Chaffey College
X-Ray Certificate -
Chaffey College
Ultrasonic Scaler/Sealants Certificate -
Chaffey College
Coronal Polishing Certificate -
Chaffey College
Cosmetology And Barbering License -
Richards Beauty College
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