Jennifer Velez
Troy
Summary
Compassionate Nursing Home Worker with a solid background in providing care and support to elderly residents. Demonstrated ability to manage medical emergencies, administer medication, and coordinate recreational activities. Strengths include strong communication skills, patience, empathy, and the ability to handle high-stress situations effectively. Have contributed positively to enhancing the quality of life for residents in previous roles.
Overview
8
8
years of professional experience
Work History
Nursing Home Worker
Evergreens commons
Troy
01.2023 - Current
- Assisted residents with daily living activities and personal care.
- Maintained a clean and safe environment for all residents.
- Communicated effectively with families regarding resident needs and updates.
- Provided compassionate care to elderly patients in a nursing home setting.
- Provided emotional support to residents and their families during difficult times.
- Ensured safety of residents through proper use of assistive devices such as wheelchairs, walkers.
- Planned and served meals and snacks to patients according to prescribed diets.
- Answered patient call signals and signal lights to determine patients' needs.
Front Desk Receptionist
Holistic natural medicine
New Paltz
06.2018 - 06.2022
- Greeted patients and visitors warmly in a holistic natural medicine environment.
- Managed appointment scheduling using clinic software for efficient patient flow.
- Answered phone calls and responded to inquiries about services and treatments.
- Maintained accurate patient records and ensured confidentiality at all times.
- Coordinated with practitioners to prepare treatment rooms and materials.
- Processed payments and handled insurance claims for holistic services provided.
- Assisted in organizing community wellness events to promote natural health practices.
- Provided support to staff by managing supplies and maintaining a clean reception area.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Input customer data into reservation systems and updated to reflect room changes.
- Managed company calendar and scheduled events.
Education
Evander Hill Center
Bronx , Ny Skills
- Patient care
- Daily living assistance
- Safety protocols
- Assistive device training
- Appointment scheduling
- Customer support
- Problem solving
- Effective communication
- Time management
- Emotional intelligence
- Team collaboration
- Recreational activities
- Compassionate care
- Nutrition support
- Empathy and compassionate care
- Helping with medication
- Reliability
- Blood sugar monitoring
- Teamwork
- Multitasking Abilities
Languages
English
Professional
Timeline
Nursing Home Worker
Evergreens commons
01.2023 - Current
Front Desk Receptionist
Holistic natural medicine
06.2018 - 06.2022
Evander Hill Center