Jennifer Veloz
North Port
Summary
Experienced professional in virtual support with a track record of managing high-volume communications and consistently exceeding performance metrics. Proficient in Microsoft Word and Excel, with fluency in Spanish, leading to improved client retention and satisfaction. Demonstrated expertise in problem-solving and data security through effective resolution of complex inquiries.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tax Preparer & Front Desk Coordinator
H&R BLOCK
01.2022 - 01.2025
- Issue Resolution: Served as primary contact for complex tax inquiries, resolving discrepancies in financial documentation to enhance client satisfaction.
- Bilingual Liaison: Translated regulatory concepts for Spanish-speaking clients, ensuring comprehension and compliance with tax regulations.
- Operational Excellence: Coordinated office calendars and high-volume scheduling in fast-paced environment, maintaining accuracy and organization.
Certified Nursing Assistant
ST. VINCENT HEALTH CARE
01.2022 - 01.2023
- Coordinated patient care in fast-paced settings, ensuring timely response to urgent medical needs.
- Collaborated with multidisciplinary teams to enhance communication and streamline service delivery.
Customer Service & Sales Associate
VONS
01.2020 - 01.2022
- Optimized inventory organization to enhance customer experience and foster brand loyalty.
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of sales floor displays.
- Processed transactions accurately at the cash register.
Education
High School Diploma -
CNA Certification -
St. Jude Nursing School
EKG Monitor Technician Certification -
Critical Care Training Center
CTE Certification - Tax Preparer
H&R Block
Skills
- Virtual support and remote communication
- Microsoft Office Suite
- Tax preparation
- Client retention strategies
- HIPAA compliance
- Information privacy management
- Problem solving
- Conflict resolution
- Fluent in English and Spanish
- Cross-cultural communication
Certification
- CTE Certification: Tax Preparer (H&R Block)
- EKG Monitor Technician Certification: Critical Care Training Center
- CNA Certification: St. Jude Nursing School
- High School Diploma: (Completed)
Languages
- Spanish
- English, Professional Working Proficiency
- Spanish, Native/Fluent (Written & Oral)
Timeline
Tax Preparer & Front Desk Coordinator
H&R BLOCK
01.2022 - 01.2025
Certified Nursing Assistant
ST. VINCENT HEALTH CARE
01.2022 - 01.2023
Customer Service & Sales Associate
VONS
01.2020 - 01.2022
High School Diploma -
CNA Certification -
St. Jude Nursing School
EKG Monitor Technician Certification -
Critical Care Training Center
CTE Certification - Tax Preparer
H&R Block