Jennifer Villa
Fort Wayne,IN
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technician
Walmart
FORT WAYNE, IN
02.2025 - Current
- Demonstrated excellent problem solving skills while troubleshooting difficult mechanical issues.
- Recommended additional repairs or services based on customer needs.
- Performed oil changes on vehicles according to manufacturer specifications and customer requirements.
- Assisted other technicians in completing complex tasks during oil changes.
- Followed safety protocols including proper handling of hazardous materials in accordance with company regulations.
- Ensured all tools were properly stored after use for safety purposes.
- Explained the services performed to customers and answered their questions regarding maintenance of their vehicles.
- Provided estimates for labor costs associated with oil changes and other services.
- Communicated effectively with customers regarding their service requests.
- Checked fluid levels, replaced filters, and topped off fluids as necessary.
- Cleaned wheel rims before installing new tires to ensure proper adhesion of new rubber.
- Balanced wheels using electronic machines to ensure even tire wear.
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Replaced worn tires with new ones of the same size and type.
- Rotated tires between front and rear axles according to customer request or safety standards.
- Tested for leaks in inner tubes by filling them with water and soap solution and checking for bubbles.
- Installed new tires using an electronic torque wrench to achieve manufacturer specifications.
- Repaired flat tires by removing the tire from the rim, patching any holes, re-seating the tube inside the tire casing, and then reinstalling it back onto the rim.
- Followed all safety protocols while performing tasks such as wearing protective gear like gloves and glasses.
Team Lead
Walmart
Fort Wayne, IN
06.2022 - 01.2025
- Coordinated team resources to achieve project goals.
- Provided support to junior staff during peak periods of workloads.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Trained new staff in relevant processes and procedures.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
South Side
Fort Wayne, IN06-2022
Skills
- Mechanical
- Fast-paced environment
- Safety compliance
- Customer service
- Project management
- Daily workflow improvement
- Problem solving
- Fast learner
Languages
Spanish
Native/ Bilingual
Accomplishments
- Top 3 Team lead out of 20 in the store.
- Sayfty employee of the month
- Recognition demonstrating exceptional skills
Certification
- electric jack
- Walkie Stacker
Timeline
Technician
Walmart
02.2025 - Current
Team Lead
Walmart
06.2022 - 01.2025
High School Diploma -
South Side