Results-oriented professional with extensive experience in program management and operations within the logistics industry. Skilled in leading teams and implementing strategic initiatives to enhance efficiency and drive organizational success. Proven expertise in report building using tools such as Power BI, along with a strong analytical mindset for data-driven decision-making. Recognized for effective communication skills, collaborating with cross-functional teams, and adapting to dynamic work environments. Demonstrated leadership as an Operations Manager, optimizing performance & improving customer experience. Committed to continuous improvement and staying current with industry trends.