Summary
Overview
Work History
Education
Skills
Extra
Timeline
Generic

Jennifer Vogelsang

Fishers,Indiana

Summary

Results-oriented professional with extensive experience in program management and operations within the logistics industry. Skilled in leading teams and implementing strategic initiatives to enhance efficiency and drive organizational success. Proven expertise in report building using tools such as Power BI, along with a strong analytical mindset for data-driven decision-making. Recognized for effective communication skills, collaborating with cross-functional teams, and adapting to dynamic work environments. Demonstrated leadership as an Operations Manager, optimizing performance & improving customer experience. Committed to continuous improvement and staying current with industry trends.

Overview

27
27
years of professional experience

Work History

CUSTOMER EXPERIENCE PROGRAM MANAGEMENT ADVISOR

FedEx Express
01.2019 - Current
  • Have successfully collaborated with operations teams and audit teams to analyze data, build reports, and implement policy & procedure.

OPERATIONS MANAGER

FedEx Express
01.2007 - 01.2019
  • Successfully managed employees (couriers, service agents, dispatchers) in operations environment.

DISTRICT ADMINISTRATIVE MANAGER

FedEx Express
01.2000 - 01.2007
  • Responsible for daily communication within largest district in Central Region.

SERVICE AGENT

FedEx Express
01.1998 - 01.2000
  • Customer service counter AM & PM operations.

Education

BACHELOR OF ARTS - Psychology

Indiana University
01.2001

Skills

  • Power BI Report Building
  • Operations Data Analysis
  • DBeaver Platform - Java code
  • Microsoft Excel Data Trend
  • Microsoft Share Point
  • Project Management
  • Audit analysis
  • Business Systems
  • Operations Management
  • Policy & Procedure
  • Microsoft Office Suite
  • Microsoft Power BI
  • Adobe Illustrator
  • Adobe InDesign

Extra

FedEx Express MVP Project Management - December 2023, FedEx Express - 2021, St. Elizabeth Ann Seton - 2022-present

Timeline

CUSTOMER EXPERIENCE PROGRAM MANAGEMENT ADVISOR

FedEx Express
01.2019 - Current

OPERATIONS MANAGER

FedEx Express
01.2007 - 01.2019

DISTRICT ADMINISTRATIVE MANAGER

FedEx Express
01.2000 - 01.2007

SERVICE AGENT

FedEx Express
01.1998 - 01.2000

BACHELOR OF ARTS - Psychology

Indiana University
Jennifer Vogelsang