Jennifer Waddell
Rowlett,TX
Summary
Quality focused Operational Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
14
14
years of professional experience
Work History
Store Manager
Somatic Massage Therapy
Rockwall, TX
06.2023 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Brighton Collectibles
Frisco, TX
12.2021 - 06.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Established store tactics and strategies to achieve operational performance and sales goals.
Administrative Assistant II
Saint Martins University
Olympia, WA
11.2019 - 01.2021
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Entered invoice data into company database and updated details, including customer contacts and accounts receivable to keep information current.
Store Manager
DXL
Lynnwood, WA
11.2016 - 05.2018
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Assessed, optimized and elevated operations to target current and expected demands for 2.5 Million Dollar Store.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assistant Manager
Brighton Collectibles
Lynnwood, WA
07.2014 - 11.2016
- Consistently achieved bonus monthly with top ADS, UPT and Loyalty programs through team work and training for 8+ people
- Scheduled and planned monthly parties for customers to attend and shop during and after store operation hours
- Coordinated top results for charities like Soles4Souls, Breast Cancer Awareness, and Animal Adoption
Store Manager
Family Christian Store
Lynnwood, WA
09.2011 - 07.2014
- Managed daily store operations to achieve multiple metrics and conversion for a $850,000 store successfully, resulting in top 10% of company
- Provided leadership for 8-10 staff by collaborating and setting clear goals
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Family Ministries Pastor
Faith Assembly
Lacey, WA
07.2009 - 10.2010
- Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
- Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
- Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
Education
Bachelor of Theology -
Skills
- Visionary Leader
- Rapport and Relationship Building
- Donor Development
- Fundraising Campaigns
- Planning and Implementation
- Exemplary Customer Service
- Business Networking
- Team Management
- Critical Thinking
- Active Listening
Timeline
Store Manager - Somatic Massage Therapy
06.2023 - Current
Store Manager - Brighton Collectibles
12.2021 - 06.2023
Administrative Assistant II - Saint Martins University
11.2019 - 01.2021
Store Manager - DXL
11.2016 - 05.2018
Assistant Manager - Brighton Collectibles
07.2014 - 11.2016
Store Manager - Family Christian Store
09.2011 - 07.2014
Family Ministries Pastor - Faith Assembly
07.2009 - 10.2010
The King's University - Bachelor of Theology,
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