JENNIFER WADE
Las Vegas,NV
Summary
To secure a Health Information Management Specialist role where I can immediately deploy my Microsoft Office 365 skills, operational management background, and clinical documentation familiarity to optimize data accuracy, streamline office workflows, and ensure strict regulatory compliance.
Versatile professional with clinical documentation experience and a background in business operations management. Actively advancing technical qualifications through dedicated course study, with a current focus on Microsoft Office 365 administrative tools, followed by ICD-10-CM/PCS medical classification systems. Proven track record of data accuracy, team coordination, and strict compliance.
Overview
10
10
years of professional experience
Work History
General Manager (GM)
Little Caesars Enterprise
Henderson, NV
10.2025 - 05.2026
- Leadership & Team Management: Recruited, onboarded, and trained a high performing team of 10 employees, fostering a culture of accountability and reducing annual turnover.
- Financial & Cost Control: Managed full P&L accountability, successfully auditing inventory and controlling operational expenses to maximize net profit margins.
- Operations & Quality Control: Analyzed performance metrics to streamline workflows, reducing customer wait times and increasing operational efficiency.
- Customer Service & Resolution: Resolved escalated customer issues promptly, leveraging service recovery strategies to retain client loyalty.
- Marketing & Sales Growth: Executed local marketing initiatives and promotional campaigns to drive brand awareness and continuous revenue growth.
Manager
Little Caesars Enterprise
Henderson, NV
02.2025 - 10.2025
- Co-Manager Responsibilities: Managing day-to-day operations during assigned shifts, ensuring product quality, maintaining health and sanitation standards, and enforcing the speed-of-service quote times.
- Financial & Cost Controls: Overseeing cash management, controlling labor costs, minimizing food waste, and assisting with inventory and ordering.
- Team Leadership: Supervising and training crew members, supporting the General Manager with hiring, and ensuring everyone follows Little Caesars policies and procedures.
- Customer Service: Ensuring customers receive complete, accurate orders, addressing any complaints, and ensuring high-volume rushes run smoothly.
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented training programs for new staff, enhancing team performance and service quality.
- Analyzed sales data to identify trends, driving strategic decisions for product offerings.
- Developed promotional campaigns that increased customer engagement and brand loyalty.
- Coordinated scheduling to optimize labor costs while maintaining service levels during peak hours.
- Fostered a positive work environment, promoting teamwork and employee retention initiatives.
- Managed vendor relationships to ensure timely supply deliveries and cost-effective purchasing agreements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Assistant Manager
Little Caesars Enterprise
Henderson, NV
05.2024 - 02.2025
- Led Shift Operations: Directed daily opening and closing procedures, managed cash drops, and optimized workflow to meet corporate speed-of-service targets.
- Customer Relations: Resolved customer complaints efficiently, maintaining high satisfaction ratings and ensuring order accuracy.
- Team Leadership: Supervised, trained, and motivated a team of crew members, establishing station duties and ensuring strict adherence to labor laws.
- Cost management: Monitored and controlled food, paper, and labor costs while managing inventory counts and stock ordering to maximize profitability.
- Compliance & Safety: Enforced local health department regulations and strict corporate food safety standards to maintain a clean, compliant facility.
Crew Member
Little Caesars Enterprise
Henderson, NV
10.2023 - 05.2024
- Responsibilities include serving customers with a positive attitude, maintaining a clean environment, and following health and safety regulations.
- This also includes operating the cash register and handling transactions accurately, as well as learning to be proficient.
- Delivered exceptional customer service by efficiently taking and processing orders.
- Operated kitchen equipment, ensuring adherence to safety and health standards.
- Maintained cleanliness of dining area and kitchen to enhance customer experience.
- Collaborated with team members to ensure timely food preparation and delivery.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Identified process improvements that increased efficiency during peak hours.
- Monitored inventory levels, contributing to accurate stock management practices.
- Supported promotional activities by effectively communicating menu items to customers.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Boosted repeat customer rates by providing friendly and engaging service.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Improved team morale, leading to increased productivity and reduced turnover.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Fostered positive team environment by assisting coworkers during rush periods.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Increased customer satisfaction with prompt and accurate order taking.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Supported training of new crew members, leading to more efficient onboarding process.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
Private caregiver
Private Estate
Las Vegas, NV
06.2016 - 09.2022
- Monitored and assessed vital signs and medication adherence, emphasizing fluid retention and respiratory health within the framework of congestive heart failure treatment.
- Implemented tailored support strategies to enhance patient well-being and ensure a safe atmosphere for those experiencing advanced Alzheimer's disease.
- Activities of Daily Living (ADLs): Assisted with all aspects of daily living, including mobility, transfer assistance, personal hygiene, grooming, and specialized nutritional preparation.
- Care Coordination & Advocacy: Acted as the primary liaison between the patient, family members, and medical professionals; documented health trends and medical appointments to ensure continuity of care.
- Provided personalized care plans tailored to individual client needs and preferences.
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored and documented health changes, communicating effectively with family members and healthcare providers.
- Administered medications as prescribed, maintaining adherence to treatment schedules and protocols.
- Implemented safety measures to prevent falls and accidents, enhancing overall client well-being.
- Served as an advocate for the client when communicating with family members or healthcare providers regarding their needs or concerns.
- Assisted clients with mobility challenges, enabling them to maintain independence and participate in daily activities.
- Promoted healthy lifestyle choices by preparing nutritious meals according to specific dietary requirements or preferences.
- Developed strong bonds with clients through compassionate caregiving and attentive listening to their needs.
- Implemented creative solutions to overcome obstacles faced by clients due to physical limitations or cognitive decline.
- Established routines that promoted stability and consistency for clients with cognitive impairments or memory loss.
- Enhanced client satisfaction by completing tasks efficiently, maintaining a clean home environment, and promoting safety.
- Facilitated communication between clients and their loved ones, fostering stronger relationships and social engagement.
- Contributed to a positive, supportive home environment by respecting clients'' personal boundaries and cultural backgrounds.
- Delivered top-quality personal hygiene assistance, maintaining dignity and respect for each client''s privacy.
- Provided emotional support to clients during difficult periods, fostering resilience and mental well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Improved clients'' quality of life by providing personalized in-home care and assistance with daily activities.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Assisted with end-of-life care.
- Utilized universal precautions and infection control principles in all aspects of care.
- Provided personalized care and assistance to ensure comfort and well-being of clients.
- Administered medication and monitored health conditions to maintain optimal health standards.
- Maintained a safe environment by adhering to safety protocols and guidelines.
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client well-being.
- Assisted patients with self-administered medications.
- Assisted clients with daily living activities for improved quality of life.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem.
- Resolved conflicts effectively, fostering a positive atmosphere for clients' emotional support.
- Developed and implemented daily routines to enhance life quality for clients.
Education
Bachelor of Science - Nursing Major, Psychology Minor
Saint Joseph's College
Standish, ME05-1997
Skills
- Healthcare Informatics
- Clinical Documentation
- Electronic Health Record (EHR) Frameworks
- Medical Classification & Coding
- Regulatory Compliance
- HIPAA regulations
- Patient data privacy controls
- Clinical documentation accuracy standards
- Database Administration
- Inventory & Logistics Technology
- Automated inventory tracking tools
- Procurement software
- Vendor tracking databases
- Workforce Management Applications
- Digital employee scheduling
- Labor-tracking systems
Timeline
General Manager (GM)
Little Caesars Enterprise
10.2025 - 05.2026
Manager
Little Caesars Enterprise
02.2025 - 10.2025
Assistant Manager
Little Caesars Enterprise
05.2024 - 02.2025
Crew Member
Little Caesars Enterprise
10.2023 - 05.2024
Private caregiver
Private Estate
06.2016 - 09.2022
Bachelor of Science - Nursing Major, Psychology Minor
Saint Joseph's College