Jennifer Wagner
Tucson,United States
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Organized and knowledgeable Medical Assistant experienced in treating and caring for patients. Successful in providing fast and accurate assessments and working calmly under pressure. Recognized for collaborating well with doctors to maintain top-notch healthcare practices.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
El Rio
Tucson, US
12.2021 - Current
- Scheduled appointments for patients via phone and in person
- Delivered high level of care to every patient
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Educated patients about medications, procedures and physician's instructions
- Organized charts, documents and supplies to maintain team productivity
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Administered rapid tests for COVID and strep to help clinical staff assess conditions
- Documented information in patient charts and communicated status updates to interdisciplinary care team
Provider Service Representative
Blue Cross Blue Shield
Tucson, US
02.2015 - 05.2021
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures
- Reviewed claims for accuracy before submitting for billing
- Sent clinical request and missing information letters to obtain incomplete information
- Oversaw regulatory and strategic initiatives to ensure accuracy of medical claims
- Displayed strong telephone etiquette, effectively handling difficult calls
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
Crew Trainer
Mcdonalds
Hanover Park, US
06.2012 - 02.2015
- Developed skill-specific training programs to promote employee development
- Developed complete training programs and led training using expert learning techniques
- Evaluated client processes, employee performance and training progress to determine additional training needs
- Leveraged simulations, team exercises and group discussions to increase training program engagement
- Designed and directed orientation and training programs to meet client needs
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Tucson, AZ12-2026
College Degree - Medical Assisting
Brookline College-Tucson
Tucson, AZ08.2021
High School Diploma -
Bartlett High School
Bartlett, IL06.2012
Skills
- Critical Thinking
- Blood Draw and Sample Collection
- Teamwork and Collaboration
- Work Planning and Prioritization
- Team Leadership
- Staff Training
- CPR Certified
- Conflict Resolution
- Analytical Thinking
- People Management
- Multitasking and Prioritization
- Coaching and Mentoring
- Time Management
- Patient scheduling
Certification
- CPR Certification
- CCMA Certification
- BLS Certification
Personal Information
Authorized To Work: US
Accomplishments
- Leadership And development proogram El Rio (Graduate 2023)
Timeline
Medical Assistant
El Rio
12.2021 - Current
Provider Service Representative
Blue Cross Blue Shield
02.2015 - 05.2021
Crew Trainer
Mcdonalds
06.2012 - 02.2015
Bachelor of Science - Nursing
Arizona College of Nursing
College Degree - Medical Assisting
Brookline College-Tucson
High School Diploma -
Bartlett High School
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