ALBERTO MURIEL-FALERO
KISSIMMEE
Summary
Medical Assistant and contact center representative with 8+ years of experience in management, empathetic customer service and enhancing patient satisfaction. Demonstrates strong organizational and leadership skills, developed through roles as a medical assistant and cook, effectively streamlining workflows and improving operational efficiency. Fluent in English and Spanish, excels in public communication and teamwork, eager to drive exceptional service and operational success in a forward-thinking organization.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Medical Assistant
AdventHealth
Celebration
01.2023 - Current
- Facilitate patient triage, enhancing workflow and improving care efficiency.
- Deliver compassionate support, fostering trust and improving patient experience.
- Optimize intake processes, boosting appointment efficiency and patient throughput.
- Monitor vitals and document history, aiding accurate assessments and timely care.
- Coordinated with healthcare teams to ensure seamless patient triage, facilitating timely interventions and accurate assessments.
- Monitored vital signs and analyzed patient history to support precise evaluations and enhance treatment plans.
Contact Center Representative
Florida Cancer Specialist
08.2024 - 05.2025
- Addressed patient inquiries efficiently, enhancing satisfaction and communication within teams.
- Collaborated with healthcare staff to streamline processes, improving service delivery and patient care.
- Analyzed feedback to identify service gaps, implementing solutions that improved service quality.
- Implemented a new call tracking system, reducing response times and significantly improving patient follow-up efficiency.
- Evaluated service metrics to identify trends, leading to actionable insights that enhanced team performance and patient experience.
Chef
Eurest
Farmington
05.2016 - 12.2019
- Crafted diverse menus enhancing satisfaction, boosting repeat business, and fostering teamwork.
- Revamped kitchen workflow to reduce food prep time, achieving faster service and significantly enhancing guest experience.
Cook
Disney
Orlando
12.2019 - 04.2019
- Efficiently prepared meals, enhancing dining satisfaction and minimizing waste.
- Managed inventory, ensuring cost-effective operations and maintaining quality.
- Received consistent positive feedback, contributing to improved guest experiences.
General Manager
Chipotle Mexican Grill
West Hartford
08.2012 - 04.2016
- Led staff scheduling to enhance service speed and customer satisfaction, boosting sales.
- Implemented feedback system for menu alignment with preferences, driving sales growth.
- Analyzed sales trends for strategic inventory management, reducing waste and optimizing stock.
- Fostered positive work culture through communication and conflict resolution, improving retention.
- Developed and implemented a training program for new hires, significantly reducing onboarding time and enhancing staff performance.
- Orchestrated community outreach initiatives that elevated brand visibility and strengthened customer loyalty through local engagement.
Education
Master of Arts - Adult Education And Training
University of Phoenix
Online 02.2025 - 02.2026
BACHELOR IN SCIENCE OF MANAGEMENT -
University of Phoenix
OnlineMEDICAL ASSISTANT CERTIFICATION -
Florida Technical College
Kissimmee, FL 04.2021 - 11.2021
CULINARY ARTS CERTIFICATION -
Escue/a Hotelera de SanJuan
Sanjuan, PRGENERAL EDUCATION DEGREE -
Esc. Luis Hernaiz Veronne
Canovanas, PR 08.2002 - 05.2005
Skills
- Fluent English
- Fluent Spanish
- Leadership
- Teamwork
- Public Communication
- Work Under Pressure
- Document Management
- Organized
- Responsible
- Prompt
- Critical Thinking
- Problem Solving
- Time Management
- Creative Thinking
- Adaptability
- Networking
- Data Analysis
- Patient care
- Customer service
- Communication skills
- Team collaboration
- Project management
- Administrative support
- Workflow optimization
- Critical thinking
- Training development
- Adaptable
- Catheter change and preparation
- Clinical and administrative support
- Electronic health records
- Inventory and supply management
- Restocking lab supplies
- Medical terminology
- Electronic medical records
- Vital signs monitoring
- Appointment reminders
- Reliable transportation
- Quick problem solver
- Certified in basic life support (BLS)
- Compassionate
- Account management
- Intake control
- Patient care coordination
- Patient scheduling
- HIPAA compliance
- Family education
- Venipuncture and phlebotomy
- Patient management
- Medical terminology
- Compassionate caregiver
- Maintaining confidentiality
- Inventory management
Certification
NCMA, 11/22, 11/26
Hobbies and Interests
I love singing and spending time with my family.
Languages
- Spanish
- English, Highly proficient
- Spanish, Native
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- Associate pastor
- Singer
Timeline
Master of Arts - Adult Education And Training
University of Phoenix
02.2025 - 02.2026
Contact Center Representative
Florida Cancer Specialist
08.2024 - 05.2025
Medical Assistant
AdventHealth
01.2023 - Current
MEDICAL ASSISTANT CERTIFICATION -
Florida Technical College
04.2021 - 11.2021
Cook
Disney
12.2019 - 04.2019
Chef
Eurest
05.2016 - 12.2019
General Manager
Chipotle Mexican Grill
08.2012 - 04.2016
GENERAL EDUCATION DEGREE -
Esc. Luis Hernaiz Veronne
08.2002 - 05.2005
BACHELOR IN SCIENCE OF MANAGEMENT -
University of Phoenix
CULINARY ARTS CERTIFICATION -
Escue/a Hotelera de SanJuan