Jennifer Walker
Brookfield,WI
Summary
TEAM LEADER WITH ADMINISTRATIVE TALENT Well-qualified Center Director with proven skills in developing and managing high-quality daycare programs. Adept at marketing the business, developing relationships and supervising classroom operations. Prepared to offer [Number] years' experience to a challenging new role at [Company].
Overview
16
16
years of professional experience
1
1
Certification
Work History
Executive Center Director
The Learning Experience
Sun Prairie, WI
09.2023 - 03.2024
- Conducted regular staff meetings to discuss department objectives and goals.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Provided guidance on professional development opportunities for staff members.
- Established policies and procedures related to center operations.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Developed and deepened relationships with center children and families.
- Maintained compliance with legal requirements and applicable guidelines.
- Maintained a safe, secure and healthy environment for all employees and visitors.
Director
KOHL'S, Inc
Menomonee Falls, WI
09.2008 - 08.2023
- Duties included overseeing and meeting state guidelines regarding kitchen/meal expectations, curriculum/conference expectations, parent concerns, and classroom lessons/behaviors/functions
- Successfully developed and coached team members by modeling a high level of customer service for children and families within the center and actively participated in classrooms
- Strived to limit policy violations by actively taking opportunities of in-the-moment coaching for new teachers
- Created an environment that thrived on an open-door policy and support for questions/concerns to successfully decrease teacher turnover and increase engagement
- Completed check-off lists and collaborated with team members to ensure classrooms, enrollment paperwork, and staff files were
- accurately maintained and updated in accordance with the Wisconsin Department of Children and Families (DCF) licensing requirements to ensure zero citations during unscheduled licensing visits
- Took partners with Human Resources, Associate Relations, and Loss Prevention as needed to ensure consistency of follow through with policies and procedures
- Successfully coached and developed direct reports to ensure compliance of company and center policies
- Accurately updated and maintained wait list to ensure “next in line” families were added into upcoming enrollment
- Ensured accurate record keeping and data tracking to assist with predicting future enrollment planning as well as budget planning
- Decreased overtime of hourly staff by efficiently monitoring the closing procedures of the center
- Successfully multi-tasked while ensuring consistency of caregivers in classrooms, greeting parents as they arrived for the evening, assisting with customer questions or concerns, and problem solved during the unexpected
- Ensured consistency of daily schedules for teachers and classrooms by efficiently completing daily schedule spread sheets by morning deadline
- Multi-tasked while greeting teachers and parents as they arrived, answering questions, assisting with customer concerns, and problem solved during the unexpected.
- Prepared budgets and allocated program funds
- Ensured both facilities were maintained and ran according to state regulations
- Communicated effectively staff, students, and their families
- Developed and implemented policies and procedures for the operation of the child care centers
- Supporting and guiding team leaders through decisions based on behavioral concerns.
- Successfully assisted with daily care of assigned children by collaborating with lead teachers, following their direction and being open to their feedback and guidance
- Chosen to assist in a specific classroom based on performance and positive parent/customer feedback
- Assisted lead teachers in the daily care and routines of children and classrooms at the Kohl’s Child Development Center
- Oversaw Pre-School and 2’s age groups that consisted of 16 teachers and caring for 130 plus children
- Successfully assisted with daily care of assigned children by collaborating with lead teachers, following their direction and being open to their feedback and guidance
- Chosen to assist in a specific classroom based on performance and positive parent/customer feedback
- Additional responsibilities listed above.
Team Leader
KOHL’S, INC.
Menomonee Falls
10.2020 - 08.2023
- Leader of 8 Pre-K teachers, 3 Educational Specialists, and 2 meal attendants reports, caring for 80 children in 4 classrooms at one of the Kohl’s Corporate onsite daycare locations (Kohl’s Child Development Center)
Assistant Director
KOHL’S, INC.
05.2018 - 10.2020
- Oversaw 6 team leaders, across two locations with 38 classrooms, caring for over 500 children
- Leader of the summer school program which consisted of 25 teachers and over 125 children
Site Lead
06.2017 - 05.2018
- Elevated role of Team Leader with added responsibilities of training and guidance of the new Team Leaders
- Balanced the everyday care of the children while striving to maintain a model classroom to aid in hands on training for new teachers
- Assisted with updating training binders across both centers to significantly increase accuracy and consistency when training new associates
- Displayed flexibility, customer service initiatives, and the ability to multitask when appointed to open and close the centers as needed
- Decreased budget needs by monitoring ordering needs and improving the organization of art supplies for the center.
Team Leader
KOHL’S, INC.
Menomonee Falls, WI
09.2008 - 05.2017
- Assisted lead teachers in the daily care and routines of children and classrooms at the Kohl’s Child Development Center
- Oversaw Pre-School and 2’s age groups that consisted of 16 teachers and caring for 130 plus children
Pre-K teacher, Lead Teacher, Program Specialist
Kinder Care
New Berlin, WI
Education
Bachelor of Science - Education -
University of St. Cloud
Skills
- Leadership
- Team Oriented
- Coaching/Mentoring
- Customer Service
- Social/Emotional Development
- Multi-Tasker
- Time Management
- Student and family relations
- Support Google Docs/Drives
- Training and coaching
- Team Development
- Classroom Supervision
- Staff evaluations
- Vendor Relations
- Program Management
- Licensing Requirements
Certification
- Train the Trainer Certification
- Abusive Head Trauma Prevention Training (previously Shaken Baby Syndrome Prevention Training (SBS)) for Child Care Providers
- Certification in Center Director
- 51 or more children, administrator, assistant teacher, school age assistant group leader/teacher, school age director
- Provisional certified family child care provider
- Current Certifications
- AED
- Child CPR & Infant
- Abusive Head Trama
- Infant Toddler Requirement
- SIDS Training
- First Aid
- Pediatric First Aid
Timeline
Executive Center Director
The Learning Experience
09.2023 - 03.2024
Team Leader
KOHL’S, INC.
10.2020 - 08.2023
Assistant Director
KOHL’S, INC.
05.2018 - 10.2020
Site Lead
06.2017 - 05.2018
Director
KOHL'S, Inc
09.2008 - 08.2023
Team Leader
KOHL’S, INC.
09.2008 - 05.2017
Pre-K teacher, Lead Teacher, Program Specialist
Kinder Care
Bachelor of Science - Education -
University of St. Cloud