Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Timeline
Generic

Jennifer Walker

Southaven,MS

Summary

Dedicated and disciplined professional with 19 years of service in the Mississippi Army National Guard and extensive leadership experience in civilian management roles. Proven ability to deliver results in high-pressure environments, manage logistics operations, and lead diverse teams. Recognized for reliability, integrity, and strong work ethic. Seeking to contribute organizational, customer service, and logistics expertise.

Overview

26
26
years of professional experience

Work History

Catering Lead

Chick-fil-A
Southaven , MS
09.2025 - 09.2025
  • Managed catering orders, customer relations, and on-time deliveries.
  • Coordinated with kitchen staff to ensure accuracy, timeliness, and quality service.
  • Trained and supported new employees in customer service and food handling.
  • Handled catering scheduling, ordered food and planned events.
  • Optimized staffing schedules according to anticipated event demands which contributed to better resource allocation.
  • Collaborated with kitchen staff to develop innovative menus tailored to client preferences and dietary restrictions.
  • Trained new team members on company policies, safety procedures, and best practices in the catering industry.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Enhanced customer satisfaction by efficiently managing catering events and ensuring timely delivery of quality food.
  • Spearheaded efforts in improving food presentation techniques leading to increased positive feedback from clients.
  • Streamlined event setup and breakdown processes, resulting in a smoother overall experience for clients.
  • Ensured all staff adhered to strict hygiene standards, resulting in zero health code violations during my tenure as Catering Lead.

Delivery Driver

DoorDash
Southaven , MS
03.2021 - 09.2024
  • Delivered food and retail orders to customers on time while ensuring accuracy and quality.
  • Navigated efficiently using GPS and route optimization tools.
  • Managed cash handling, mobile app transactions, and customer communications.
  • Maintained a strong record of reliability, safe driving, and positive customer feedback.

Regional Director/General Manager

Domino’s
Southaven , MS
11.2007 - 03.2021
  • Directed operations for multiple store locations, overseeing staff performance, financials, and compliance with corporate standards.
  • Supervised and developed 6–8 General Managers and 100+ team members across the region.
  • Managed staffing, scheduling, and payroll while ensuring adherence to company policies.
  • Oversaw inventory control, ordering, and distribution of supplies to multiple stores.
  • Implemented training programs to improve delivery efficiency, customer service, and food safety.
  • Achieved consistent improvements in customer satisfaction scores and delivery time metrics.
  • Coordinated with corporate leadership to meet performance goals, audits, and safety standards.
  • Developed future leaders through mentorship and coaching, resulting in multiple promotions.
  • Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
  • Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
  • Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Visited sites periodically to view service levels and adherence to global service standards.

Truck Driver / Sergeant

Mississippi Army National Guard
Southaven , MS
12.1999 - 01.2018
  • Delivered and transported critical supplies to support state and federal missions.
  • Supervised and trained personnel in logistics operations and safety compliance.
  • Supported disaster relief operations for Hurricane Katrina, Isaac, Gustav, and Ike.
  • Deployed to Iraq (10/2003 – 11/2004) in support of Operation Iraqi Freedom.
  • Awarded Army Achievement Medal and Army Commendation Medal for exemplary service.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Dropped and hooked trailers and changed configuration of equipment.

Education

High School Diploma -

Olive Branch High School
Olive Branch, MS
05.1999

Skills

Multi-Unit Operations Management

Awards

Domino’s Regional Manager of the Year for 2015 and again in 2016

Accomplishments

Army Service Ribbon

Iraq Campaign Medal (ICM)

ribbon

NCO (Non Commissioned

Officer) Professional

Development Ribbon

Armed Forces Service Medal

Army Good Conduct Medal

Global War on Terrorism Service

Medal

Army Achievement Medal

Army Commendation Medal

Timeline

Catering Lead

Chick-fil-A
09.2025 - 09.2025

Delivery Driver

DoorDash
03.2021 - 09.2024

Regional Director/General Manager

Domino’s
11.2007 - 03.2021

Truck Driver / Sergeant

Mississippi Army National Guard
12.1999 - 01.2018

High School Diploma -

Olive Branch High School

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