Jennifer Wall
Sudbury,MA
Summary
Current student working toward MSW in Advanced Clinical Practice. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Balances need with eligibility and available resources to coordinate necessary care. Tireless advocate with excellent case management and problem-solving abilities.
Overview
27
27
years of professional experience
Work History
Pediatric Bereavement Coordinator
Pedi Pals, Notre Dame at Home, Notre Dame Healthcare
04.2024 - Current
- Managed administrative tasks associated with coordinating bereavement services including scheduling appointments, updating client files, and maintaining confidentiality requirements
- Maintained detailed records of client interactions, including progress notes and follow-up appointments
- Developed individualized bereavement plans to address unique needs of each person affected by loss
- Conducted regular assessments of clients' mental health status to ensure appropriate support was provided as needed
- Offered referrals to community resources such as therapists, social workers, or spiritual counselors
- Collaborated with hospice team members to provide comprehensive care to patients and their families
- Participated in ongoing professional development opportunities related to grief counseling techniques or theories on coping mechanisms.
Parent Peer Research Navigator
Dana Farber Cancer Institute
03.2024 - Current
- Provide information and decision-making tools, per the research protocol, to help parents/guardians better understand treatment clinical trials
- Provide information and understanding of the difference between Standard of Care and Treatment Clinical Trials, as well as help parents determine what questions to ask their child’s oncology doctor.
- Collaborate with staff to identify areas where peer mentors could provide additional support.
- Enhanced peer understanding by providing one-on-one mentoring and support.
- Participated in ongoing training to enhance mentoring skills and stay updated on best practices
- Established trust and rapport with mentees by maintaining confidentiality regarding sensitive information during mentoring sessions.
Co-Founder and Executive Director
Zach's Bridge, Inc.
12.2022 - Current
- Manage business operations including financial management
- Collaborated on the creation of an extensive training program for volunteers
- Training resource for volunteer peers
- One of two original peers for the organization, providing individualized peer support for families facing a terminal pediatric cancer diagnosis.
Social Work Intern
Pedi Pals, Notre Dame at Home, Notre Dame Healthcare
08.2023 - 04.2024
- Provide case management and psychosocial support services for families facing life limiting diagnoses with their medical complex child(ren)
- Collaborated with multidisciplinary teams to provide comprehensive client care plans
- Supported families navigating complex systems related to education, healthcare, legal matters, or housing assistance
- Completed follow-up calls with families to foster coordination of resources and services
- Documented client progress through detailed notes and reports
- Maintained strict confidentiality standards while managing sensitive information about clients' personal histories and current situations
- Assessed problems through consultation and individual or group action to develop a plan
- Conducted case management activities, including assessments, referrals, and advocacy
- Assisted clients in identifying resources and developing personalized goals for improvement
- Kept timely and accurate file documentation and data entry that met program requirements
- Conducted initial assessments of clients' situations to determine needs and goals
- Participated in ongoing training events to enhance professional knowledge and skills related to social work practice.
Special Education Surrogate Parent
Federation for Children with Special Needs
10.2020 - 04.2024
- Advocated on students' behalf for key educational decisions, in lieu of parents or foster parents
- Decisions include identification and evaluation of special education needs and development of Individualized Education Plan (IEP), as well as advice on school placements and behavior issues.
Volunteer Case Reviewer
Massachusetts Department of Children and Families
12.2021 - 03.2024
- Reviewed and voted on determinations for cases, via participation in review panel
- Case determinations include family reunification, change in guardianship, and other critical care actions.
Emergency Food Coordinator and Assistant Volunteer Coordinator
Jewish Family and Children Services
12.2020 - 10.2022
- Coordinate emergency distribution food resources for all qualified members and homebound COVID positive residents statewide via volunteer distribution network for more than 800 families in more than 100 communities
- On-Call phone coverage for weekend food pantry distributions to troubleshoot issues for volunteers and clients
- 560 families and 30-40 volunteers
- Schedule and manage volunteer activity for pantry operations, including driving/delivery, packing, administration for more than 1000 volunteers.
Office Manager
Northeast Functional Medicine
01.2019 - 04.2020
- Manage business operations including financial management (payroll, bill payment, facilities and vendor management, and expense reporting)
- Facilitate ongoing communications and cross-functional coordination via regular team meetings
- Troubleshoot and coordinate IT and telecommunications issues and resolutions
- Prior authorization contact and processor for the practice with health insurance companies
- Disability paperwork contact and processor for the practice.
Operations Coordinator, Waverley Place
McLean Hospital
04.2012 - 01.2019
- Manage business operations for 8 staff and 100+ members, including financial management (payroll, billing, bill payment, facilities and vendor management, and expense reporting)
- Facilitate ongoing communications and cross-functional coordination via regular team meetings
- Ensure data accuracy via continuous data maintenance and quality efforts
- Troubleshoot and coordinate IT and telecommunications issues and resolutions
- Initiated a project to transition to HIPAA compliant, electronic medical record.
Family Table and Nutrition Services Volunteer
Jewish Family & Children Services
03.2010 - 04.2012
- Facilitated pantry donation recipient participation in a joint Boston University study on healthier eating behavior
- Research and test recipes for monthly newsletters for the kosher food pantry
- Research, test recipes, and prepare food for interactive nutrition groups to address at-risk families, seniors in the community, people with developmental disabilities, and people with mental illness
- Provide administrative support to the food pantry program.
Quality Improvement Coordinator
Mills-Peninsula Medical Group
04.2007 - 09.2009
- Provided analytical support for various Pay for Performance metrics, both chronic and preventive health measures
- Managed Colorectal Cancer Screening Intervention, increasing compliance rates by more than 20%
- Led Breast Cancer Letters and Calls project, yielding 15% improvement in mammogram compliance
- Coordinated annual HEDIS chart compliance collection for more than 130 physicians
- Revised and edited all HIPAA manuals and online HIPAA training for staff.
Owner and Personal Chef
Jenn's Cooking
01.2002 - 03.2005
- Founded and ran a business to provide fresh homemade meals for families
- Handled all aspects of running a small business including marketing, finance, and daily operations
- Created and delivered customized menus for up to 5 families a week.
Ambulatory Systems Training Specialist
Beth Israel Deaconess Medical Center
08.2001 - 01.2002
- Managed healthcare systems transition projects for two hospital units, incorporating 20+ staff
- Conducted weekly trainings on various healthcare systems for newly hired staff
- Reviewed and edited healthcare systems training manuals, resulting in enhanced readability and improved system utilization
- Developed a management training program for new hires
- Increased patient satisfaction and scheduling access by compiling and analyzing monthly phone statistics for the ambulatory division (30,000 calls/month).
Managed Care Administrator
Healthcare Associates
01.2000 - 07.2001
- Managed 55,000 annual patient referrals and staff of 8 to deliver exceptional patient care
- Managed 10,000 annual mental health referrals and assisted patients in navigating mental health scheduling
- Assisted 5000 patients with navigation and resolution of healthcare billing issues
- Pinpointed hospital billing errors and worked with the billing department and patients to expedite resolution
- First point of contact with on-call staff during mental health and medical emergencies within the clinic.
Chargemaster Development Analyst, Revenue Analysis
Partners Healthcare Systems
01.1999 - 01.2000
Financial Analyst, Managed Care Finance
Partners Healthcare Systems
10.1997 - 01.1999
Education
Master of Social Work: Advanced Clinical Practice -
Syracuse University
Syracuse, NY05.2025
Master of Management, Healthcare -
Heller School at Brandeis University
Waltham, MA01.1997
Bachelor of Arts with Honors -
Brown University
Providence, RI01.1996
Skills
Assessment skills
Case management
Family Support
Volunteer Management
Resource coordination
Organizational skills
Program development
Multicultural Competence
Grief counseling
Timeline
Pediatric Bereavement Coordinator
Pedi Pals, Notre Dame at Home, Notre Dame Healthcare
04.2024 - Current
Parent Peer Research Navigator
Dana Farber Cancer Institute
03.2024 - Current
Social Work Intern
Pedi Pals, Notre Dame at Home, Notre Dame Healthcare
08.2023 - 04.2024
Co-Founder and Executive Director
Zach's Bridge, Inc.
12.2022 - Current
Volunteer Case Reviewer
Massachusetts Department of Children and Families
12.2021 - 03.2024
Emergency Food Coordinator and Assistant Volunteer Coordinator
Jewish Family and Children Services
12.2020 - 10.2022
Special Education Surrogate Parent
Federation for Children with Special Needs
10.2020 - 04.2024
Office Manager
Northeast Functional Medicine
01.2019 - 04.2020
Operations Coordinator, Waverley Place
McLean Hospital
04.2012 - 01.2019
Family Table and Nutrition Services Volunteer
Jewish Family & Children Services
03.2010 - 04.2012
Quality Improvement Coordinator
Mills-Peninsula Medical Group
04.2007 - 09.2009
Owner and Personal Chef
Jenn's Cooking
01.2002 - 03.2005
Ambulatory Systems Training Specialist
Beth Israel Deaconess Medical Center
08.2001 - 01.2002
Managed Care Administrator
Healthcare Associates
01.2000 - 07.2001
Chargemaster Development Analyst, Revenue Analysis
Partners Healthcare Systems
01.1999 - 01.2000
Financial Analyst, Managed Care Finance
Partners Healthcare Systems
10.1997 - 01.1999
Master of Social Work: Advanced Clinical Practice -
Syracuse University
Master of Management, Healthcare -
Heller School at Brandeis University
Bachelor of Arts with Honors -
Brown University
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