Jennifer Wallace
Gonzales,LA
Summary
Results-oriented Brand Manager experienced in retail management and staff oversight. Improved sales performance and enhanced customer satisfaction through effective product knowledge, inventory management, and strategic sales initiatives. Fostered strong customer relationships and led teams to consistently achieve sales goals.
Overview
20
20
years of professional experience
Work History
Chanel Brand Manager
Dillard's
Baton Rouge, Louisiana
03.2026 - Current
- Managed retail beauty counter operations for department store customers and staff.
- Coached team members on sales floor service and product presentation.
- Monitored inventory levels and restocked merchandise for employer display standards.
- Processed customer purchases through point-of-sale systems and payment handling.
- Trained new employees on store policies, procedures and customer service standards.
- Resolved customer complaints professionally and efficiently.
- Assisted customers with product selection based on their needs and preferences.
Beauty Advisor
Ulta Beauty Inc.
New Orleans, LA
01.2026 - 03.2026
- Showcased makeup application techniques and product benefits tailored to diverse guest needs
- Guided guests in selecting prestige beauty, skincare, and fragrance products at Ulta Beauty
- Upheld brand standards across sales floor, testers, and promotional displays to enhance guest experience
Sales Associate
Bath & Body Works
Gonzales
10.2025 - 01.2026
- Guided customers in product selection and tailored recommendations to enhance the shopping experience.
- Managed cashier responsibilities, accurately processing transactions and maintaining financial integrity during sales.
- Processed transactions accurately using point-of-sale systems.
- Executed visual merchandising standards, ensuring appealing store presentation that aligned with brand image.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves to ensure adequate product availability.
Makeup Artist/Sales Associate
MAC Cosmetics
Metairie, Louisiana
01.2007 - 12.2018
- Enhanced client features by applying makeup techniques tailored to individual preferences and desired looks.
- Applied makeup techniques to enhance client features and achieve desired looks.
- Demonstrated effective makeup application methods during in-store events and tutorials to engage and educate clients.
- Addressed client inquiries and concerns promptly to ensure exceptional customer service and satisfaction.
- Managed incoming phone calls to provide detailed information about store offerings. to provide store, products and services information.
Education
Associate of Applied Science - Criminal Justice
Delgado Community College
New Orleans, LASkills
- Product knowledge
- Visual merchandising
- Point of sale
- Customer service
- Team leadership
- Sales tracking
- Sales support
- Brand strategy
- Customer relationship management
- Inventory control
- Product training
- Transaction processing
- POS system operations
- Team collaboration
Timeline
Chanel Brand Manager
Dillard's
03.2026 - Current
Beauty Advisor
Ulta Beauty Inc.
01.2026 - 03.2026
Sales Associate
Bath & Body Works
10.2025 - 01.2026
Makeup Artist/Sales Associate
MAC Cosmetics
01.2007 - 12.2018
Associate of Applied Science - Criminal Justice
Delgado Community College