Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Hi, I’m
JENNIFER WANGARI MBUGUA
Nairobi,Kaimbu
Summary
Overview
5
years of professional experience
Work History
Ooredoo Telecom
Housekeeper
09.2022 - 05.2024
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Operated electronic backpack vacuums and floor sweepers.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
YAMZY HOTEL
Housekeeping and Laundry Attendant
12.2018 - 06.2021
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sorted, laundered and put away various laundry items.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Changed bed linens and collected soiled linens for cleaning.
Education
Berkeley Consulting Doha, QatarDoha
Barista Certification
05.2024
University Overview
William Ng'iru Gitau High School Kiambu, Kenya
Kenya Certificate of Secondary Education
05.2024
University Overview
Berkeley Consulting Doha, QatarDoha
Some College (No Degree)
University Overview
- Communication
- Flexibility
- Organization
- Friendliness
- Consistency and Passion
- Attending coffee tastings
- Completing a barista certificate program
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Cleaning techniques
- Bed making proficiency
- Kitchen Cleaning
Personal Information
Personal Information
Title: HOUSEKEEPING/COFFEE BARISTA
Languages
Kiswahili
Native language
English
Proficient
C2
Timeline
Housekeeper
Ooredoo Telecom
09.2022 - 05.2024
Housekeeping and Laundry Attendant
YAMZY HOTEL
12.2018 - 06.2021
Berkeley Consulting Doha, Qatar
Barista Certification
William Ng'iru Gitau High School
Kenya Certificate of Secondary Education
Berkeley Consulting Doha, Qatar
Some College (No Degree)
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