Jennifer Warden
El Paso
Summary
Knowledgeable Customer Service Representative with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
11
11
years of professional experience
Work History
Store Manager
Subway
01.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Customer Service Representative
GC Teleservices
01.2014 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
General Studies
Eastwood High School
El Paso, TX05-2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Employee training
- Shift scheduling
- Retail inventory management
- POS systems
Timeline
Store Manager
Subway
01.2015 - Current
Customer Service Representative
GC Teleservices
01.2014 - 09.2014
General Studies
Eastwood High School
Similar Profiles
Henok EskenderHenok Eskender
Cashier at SubwayCashier at Subway
Judith VigliaturoJudith Vigliaturo
Crew Member at SubwayCrew Member at Subway
Arshdeep ArshdeepArshdeep Arshdeep
Sandwich artist at SubwaySandwich artist at Subway
Journieh FaginJournieh Fagin
Sandwich Artist at SubwaySandwich Artist at Subway
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing