Jennifer Waters
Lake Wales
Summary
Dynamic and results-oriented professional with experience at Bob Evans Restaurant, adept at maintaining high service standards and enhancing customer satisfaction. Skilled in multitasking and peer support, successfully increased walk-in business through attentive service and rapport building. Excelled in fast-paced environments, demonstrating strong problem-solving and interpersonal abilities.
Overview
4
4
years of professional experience
Work History
Waitress
Bob Evans Restaurant
05.2024 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Associate
Loves Travel Stop
06.2021 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Diploma -
Lake Wales High School
Lake Wales, FL05.1995
Skills
- Relapse prevention
- Self-care practices
- Recovery planning
- Boundary setting
- Routine maintenance
- Peer support
Accomplishments
Completed a six month in house drug treatment program at Hope Now in Bartow in 2015
Additional Information
Maintained sobriety ever since with one brief relapse in 2017. My determination and the knowledge and support I gained from my positive experience at Hope Now and other support systems allowed me to quickly get back on track. I strongly feel that my past experience and all I have learned in the process has given me knowledge and insight into the minds and hearts of other addicts and people struggling with living life on life's terms. My goal is to make a difference to help build a stronger community by helping others to make healthy choices, gain confidence and self worth. Thank you for your consideration.
Timeline
Waitress
Bob Evans Restaurant
05.2024 - 01.2025
Sales Associate
Loves Travel Stop
06.2021 - 04.2023
Diploma -
Lake Wales High School
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