Jennifer Watson
San Francisco,CA
Summary
Experienced Client Operations Manager with over 10 years experience in the AdTech industry. Recognized for strong leadership, excellent communication, and strategic problem-solving skills. Seeking to continue leading cross-functional teams with the goal of customer success.
Overview
7
7
years of professional experience
Work History
Client Operations Manager
Oracle
San Francisco, CA
06.2022 - 06.2024
- Lead a team focused on enhancing client support and drive operational efficiencies through self-service modeling, resulting in a reduction of hours spent across operational tasks.
- Cross collaborated with product and engineering teams on key initiatives for the Operations org, resulting in the successful releases of over 20 features.
- Key stakeholder in recent database migration, providing technical support to our Operations and Account Management teams.
- Managed internal communication processes for client issues and product releases, including bi-weekly internal product newsletters distributed to over 500 people.
- Standardized and enhanced internal best practices for documentation, Jira workflows, and training.
Manager, Technical Account Management
Oracle
San Francisco, CA
06.2020 - 06.2022
- Managed a team of TAMs and Sr. TAMs, responsible for providing technical support to enterprise clients who accounted for 80% of our annual revenue.
- Grew the TAM team from 5 to 10 people within a six month period by recruiting and onboarding locally and internationally, resulting in a 30% increase of TAM account support.
- Established clear performance metrics and processes, leading to a 20% increase in team productivity.
- Was a key stakeholder across more than 30 product releases focused on report consolidation and user efficiency.
Technical Account Manager
Oracle
04.2018 - 06.2020
- Delivered efficient technical support to both internal and external stakeholders for key enterprise clients, contributing to 60% of total annual revenue.
- Collaborated on major product initiatives around streamlining our reporting that resulted in 70% client adoption.
- Managed internal and external communication across product releases, incidents, and process updates.
Senior Program Manager
Oath Inc.
San Francisco, CA
02.2017 - 01.2018
- Supported go-to-market teams by leveraging my expertise in product and technical knowledge.
- Managed pilot programs, created resource material, and trained staff for new releases.
- Built strategic plan for sales and product teams to drive adoption of newly released features, resulting in a 15% quarterly revenue increase.
Education
Bachelor of Science - History
University of California, Santa Barbara
Santa Barbara, CA06-2010
Skills
- CRM, Jira, Confluence
- Microsoft Office Suite
- Internal and External Communication
- Process Improvement, Operational Efficiency
- Team Leadership
Timeline
Client Operations Manager
Oracle
06.2022 - 06.2024
Manager, Technical Account Management
Oracle
06.2020 - 06.2022
Technical Account Manager
Oracle
04.2018 - 06.2020
Senior Program Manager
Oath Inc.
02.2017 - 01.2018
Bachelor of Science - History
University of California, Santa Barbara