Brandi Thear
Summit Hill,PA
Summary
Client operations manager with demonstrated experience in the life sciences sector, specializing in workflow optimization and client satisfaction enhancement. Demonstrated ability in problem-solving and facilitating effective communication for successful project delivery. Proficient in data management and client onboarding processes. Expertise in strategic operational coordination to improve service outcomes.
Overview
10
10
years of professional experience
Work History
Client Operations Manager
Gillson Testing (formerly Azzur Labs)
Schnecksville, Pennsylvania
03.2025 - Current
- Manages daily operations of client service team, providing guidance and support for staff development.
- Streamlines operational processes through collaboration, enhancing overall workflow efficiency.
- Facilitated communication between clients and internal teams to improve service quality.
- Maintains client accounts and ensures accuracy in CRM (Hubspot) entries and client study databases (Access).
- Assists clients with service inquiries, delivering tailored solutions to meet needs.
- Nurtures client relationships and closes sales by following up on leads effectively.
- Coordinates resources across departments to achieve successful project completion.
- Collaborates with leadership to track and forecast revenue using historical data.
Client Services Specialist
Azzur Labs/Gillson Testing
Schnecksville, Pennsylvania
10.2023 - 03.2025
- Coordinated sample submissions and managed client documentation to streamline processes and enhance client experience.
- Cultivated sustainable client relationships based on trust through effective communication and interpersonal skills.
- Facilitated clear communication between clients and laboratory staff to ensure accurate information exchange.
- Scheduled appointments for testing services based on client needs.
Quality Specialist
Azzur Labs
Schnecksville, Pennsylvania
06.2021 - 10.2023
- Reviewed final reports and raw data for accuracy before client submission.
- Conducted inspections of incoming materials, ensuring compliant products released for laboratory use.
- Evaluated documentation for completeness and compliance with quality standards.
- Participated in internal audits to assess and enhance compliance with quality management systems.
Sales Coordinator and Logistics Manager
Lehigh Anthracite Coal, LLC
Tamaqua, Pennsylvania
05.2016 - 06.2021
- Managed daily logistics operations for coal distribution and transportation via truck, rail, barge, and vessel to meet customer demands.
- Coordinated shipment schedules with suppliers and customers to ensure timely delivery.
- Relayed critical information between drivers and recipients regarding ETA and potential delays to maintain delivery schedules.
- Maintained inventory according to specific quality standards to meet customer needs.
- Managed the coal quality laboratory and scale house to deliver products effectively to customers.
- Coordinated sales activities and communication between internal teams to ensure timely product delivery to customers.
- Prepared monthly reports on sales activities for review by accounting team.
Education
Bachelor of Science - Conservation Biology And Biodiversity
Cedar Crest College
Allentown, PA05-2012
Skills
- Client relationship management
- Client communication
- Data management
- Project Coordination
- Problem solving
- Client On-boarding
- Training development
- Quality Review of Documents
- CRM software utilization (Hubspot)
- Microsoft Office (Access, Excel, Word, Powerpoint, Outlook)
Timeline
Client Operations Manager
Gillson Testing (formerly Azzur Labs)
03.2025 - Current
Client Services Specialist
Azzur Labs/Gillson Testing
10.2023 - 03.2025
Quality Specialist
Azzur Labs
06.2021 - 10.2023
Sales Coordinator and Logistics Manager
Lehigh Anthracite Coal, LLC
05.2016 - 06.2021
Bachelor of Science - Conservation Biology And Biodiversity
Cedar Crest College