Jennifer Watters
Trenton,OH
Summary
I am a prideful professional with a proven track record in customer service at Red Dog Pet Resort & Spa, excelling in problem-solving and operational efficiency. Effective at multitasking and prioritizing, I enhance client satisfaction through effective communication and attention to detail, fostering loyalty and repeat business. I aim to complete every task given to me to the best of my ability and thrive on a job well done. I hold myself to high standards to ensure satisfaction from my employer and colleagues.
Overview
15
15
years of professional experience
Work History
Home Manager
Myself
10.2018 - Current
- Managed household operations, ensuring efficient scheduling and resource allocation.
- Coordinated daily activities, optimizing routines to enhance family productivity and well-being.
- Time management
- Organization
- Budgeting and financial management
- Problem-solving
- Multitasking
- Planning and coordination
Customer Service Representative
Red Dog Pet Resort & Spa
08.2015 - 11.2018
- Assisted customers with inquiries, providing accurate information about services and policies.
- Managed appointment scheduling for pet care services, ensuring smooth operations and customer satisfaction.
- Handled cash transactions and processed payments efficiently to maintain financial accuracy.
- Resolved customer complaints by actively listening and offering effective solutions to enhance client relationships.
Client Care Coordinator
Envy Spa
04.2013 - 08.2015
- Coordinated client appointments and service schedules to optimize workflow efficiency.
- Assisted clients with inquiries, enhancing overall satisfaction and retention rates.
- Managed client records using scheduling software, ensuring accuracy and confidentiality.
- Developed and maintained relationships with clients, fostering loyalty and repeat business.
Activities Coordinator
Birchwood Care Center
01.2012 - 08.2014
- Coordinated daily activities and events for residents, enhancing engagement and participation.
- Developed and implemented recreational programs tailored to diverse resident interests.
- Collaborated with interdisciplinary teams to assess resident needs and preferences.
- Trained volunteers on activity facilitation, ensuring consistent support for programs.
- Evaluated program effectiveness through feedback collection, driving continuous improvement.
Cosmetic Beauty Advisor
Walgreens
06.2011 - 10.2013
- Educated clients on product application techniques and skincare routines to enhance user experience.
- Maintained up-to-date knowledge of cosmetic trends and product offerings to provide informed recommendations.
- Collaborated with team members to create engaging promotional displays that attracted customer interest.
- Assisted customers in selecting appropriate beauty products based on individual needs and preferences.
Education
Pre Vet
Ohio University
Athens, Ohio, OHHigh School Diploma -
Fairfield City School
Fairfield, OH05.2014
Skills
- Customer service standards
- Problem-solving
- Operational efficiency
- Positive attitude
- Teamwork and collaboration
- Attention to detail
- Multitasking and prioritizing
Timeline
Home Manager
Myself
10.2018 - Current
Customer Service Representative
Red Dog Pet Resort & Spa
08.2015 - 11.2018
Client Care Coordinator
Envy Spa
04.2013 - 08.2015
Activities Coordinator
Birchwood Care Center
01.2012 - 08.2014
Cosmetic Beauty Advisor
Walgreens
06.2011 - 10.2013
Pre Vet
Ohio University
High School Diploma -
Fairfield City School