Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Wattnem

ATWATER,MN

Summary

Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Bank Teller

Harvest Bank
04.2014 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Processed applications for new accounts. Opened new accounts.

Member Service Associate

Co-Op Credit Union
10.2011 - 03.2014
  • Responded to customer calls and emails to answer questions about products and services.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.

Education

Associate of Applied Science - Cosmetology

Minnesota West Community And Technical College
Pipestone
10.1998

Bachelor of Science - Sociology

South Dakota State University
Brookings, SD
05.1995

Skills

  • Customer Relationship Management
  • Customer Needs Assessment
  • Financial Software
  • Data Inputting
  • Money Handling
  • Regulatory Compliance
  • Deposit and Withdrawal Management
  • Cash Counting
  • Money Transfer Systems

Timeline

Bank Teller

Harvest Bank
04.2014 - Current

Member Service Associate

Co-Op Credit Union
10.2011 - 03.2014

Associate of Applied Science - Cosmetology

Minnesota West Community And Technical College

Bachelor of Science - Sociology

South Dakota State University

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Jennifer Wattnem