Jennifer Watts
Omaha,NE
Summary
Talented property management professional with 20+ years of experience. Experience in conventional, affordable and Section 8 sectors.
Overview
17
17
years of professional experience
Work History
Maintenance Coordinator
Harvest Development
Omaha, Nebraska
09.2024 - Current
- Oversee completion of vacant units in portfolio consisting of 900+ units.
- Scheduled services with vendors.
- Coached staff on strategies to enhance performance and improve customer relations.
- Responded promptly to emergency repair requests.
- Developed strategies for improving overall efficiency in maintenance processes.
- Participated in team meetings focused on developing innovative approaches towards problem solving within the organization.
- Delegated work to staff, setting priorities and goals.
- Inspected completed work to assess quality and identify skill gaps.
- Managed vendor relationships to ensure timely service and compliance.
Assistant Property Manager
Harvest Development
Omaha, NE
12.2023 - 08.2024
- Oversaw daily operations and administration of various properties.
- Addressed resident questions and resolved service concerns.
- Maintained compliance documents and confidential leasing records.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Met with clients to lease renewals
- Escalated critical issues to property manager to promote immediate resolution.
- Explained policies and procedures to tenants and enforced rules.
- Reviewed leases for accuracy.
- Processed renewals, and reviewed move-in paperwork.
Collection Account Representative
Harvest Development
Omaha, NE
05.2022 - 12.2023
- Initiated eviction and prepared documentation required for collection.
- Negotiated payment arrangements.
- Conducted regular inspections of rental units prior to filing an eviction action.
- Researched various types of housing assistance programs available for tenants facing eviction.
- Reviewed delinquent accounts and contacted customers to begin collection.
- Handled irate customers smoothly to achieve performance targets.
- Followed up on customer payments or settlements.
- Processed payments.
Claims Adjuster I
Applied Underwriters
Omaha, NE
12.2021 - 04.2022
- Interviewed claimants, medical providers, and employers to determine pertinent claim information.
- Reviewed data to verify validity of claims and determine case management actions.
- Maintained accurate documentation of all claim activity within designated system.
Rental Housing Property Manager
Douglas County Housing Authority
Omaha, NE
06.2016 - 12.2021
- Compiled and conveyed all operational and financial data to regional manager.
- Property compliance with state, federal and HUD regulations avoiding any form of discrimination or illegal practices.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Fully abstracted all leases and entered all pertinent information into Yardi management system.
- Managed day-to-day operations for several one bedroom elderly and disabled communities and 3 and 4 bedroom single family homes.
- Handled resident complaints and expedited maintenance requests.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Updated and maintained rental agreement files and documents.
Housing Specialist
Douglas County Housing Authority
Omaha , NE
07.2015 - 06.2016
- Verified assets and income for applicants.
- Maintained confidential client documentation to prevent data compromise and comply with HUD regulations.
- Worked with Yardi
- Process annual and interim recertifications
- Process port in paperwork
Property Manager
America First Property Management
Omaha, NE
02.2010 - 07.2015
- Directed sales and marketing plans to maximize rental income and increase occupancy rates.
- Coordinated 3 major remodeling projects in 2010, 2011, 2014.
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Oversaw budgeting process for assigned properties.
- Monitored and documented delinquencies and other forms of income.
Education
Bachelor of Arts - English
Creighton University
Omaha, NE12-1996
Paralegal Certificate : Paralegal Studies -
Southeastern Career Institute
Dallas, TX05-2007
Skills
- Research and reporting skills
- Self-motivated, critical thinker
- Organizational and scheduling skills
- Vendor negotiation and coordination
- Working knowlege of Section 8, affordable housing and Fair Housing regulations
- HUD compliance
- Team leadership
- Strong interpersonal and communication skills
- Conflict resolution
- Legal notice preparation
- Microsoft
- Yardi
- AppFolio
- Excel
Timeline
Maintenance Coordinator
Harvest Development
09.2024 - Current
Assistant Property Manager
Harvest Development
12.2023 - 08.2024
Collection Account Representative
Harvest Development
05.2022 - 12.2023
Claims Adjuster I
Applied Underwriters
12.2021 - 04.2022
Rental Housing Property Manager
Douglas County Housing Authority
06.2016 - 12.2021
Housing Specialist
Douglas County Housing Authority
07.2015 - 06.2016
Property Manager
America First Property Management
02.2010 - 07.2015
Bachelor of Arts - English
Creighton University
Paralegal Certificate : Paralegal Studies -
Southeastern Career Institute