Jennifer Weber
Ponte Vedra,FL
Summary
Self-motivated customer success professional with proven ability to project manage, lead and develop new processes for client onboarding, implementation and training. Excellent communicator with strong public speaking skills as well as excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Implementation Specialist and Project Manager
ChurnZero
05.2024 - Current
- Led and managed client implementations to ensure seamless adoption of software and transition of client operations to new platforms, minimizing downtime and operational disruptions
- Managed multiple implementation projects concurrently, maintaining deadlines to ensure timely configuration and rollout
- Facilitated regular check-ins with clients to track progress, address concerns, etc..
- Served as a subject matter expert, providing guidance and clarification to clients when needed.
- Contributed to the ongoing improvement of implementation processes through regular feedback sessions and lessons learned discussions.
- Mentored new team members on best practices for project management and solution deployment
- Analyzed customer feedback to identify areas for product improvement
Client Onboarding Specialist
Validity
02.2022 - 05.2024
- Managed and built strong relationships with clients from point of sale through the completion of their onboarding of SaaS product
- Provided product trainings and progress updates with clients via Zoom
- Managed implementation of products while increasing engagement and adoption
- Participated in and led several internal projects that involved client training and education, client migrations, and restructuring the onboarding process
Sales and Service Rep.
Leonard’s
08.2019 - 02.2022
- Developed relationships with clients and key decision makers
- Performed product training and provided ongoing product support for clients
- Created monthly budget reports for all accounts
Teacher
Pasco County School Board
08.2013 - 07.2019
- Journalism and Language Arts instructor
- High school girls golf coach
Education
BA - Communications
University of Toledo
Toledo, Ohio12.2007
Skills
- Customer Service
- Relationship Building
- Complaint Resolution
- Project Management
- AI (for customer success)
- MS Office
- Salesforce
- ChurnZero
- Zendesk
- Jira
Timeline
Implementation Specialist and Project Manager
ChurnZero
05.2024 - Current
Client Onboarding Specialist
Validity
02.2022 - 05.2024
Sales and Service Rep.
Leonard’s
08.2019 - 02.2022
Teacher
Pasco County School Board
08.2013 - 07.2019
BA - Communications
University of Toledo