Jennifer Weingartner
Columbus,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Account Manager
Arvotech
09.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Recorded data and maintained source documentation following good documentation practices.
Brand Ambassador
Libations
05.2015 - 01.2019
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Call Center Customer Service Representative
Exel Direct
05.2007 - 11.2010
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
No Degree - Study Abroad Program
Edith Cowan University
Perth, AustraliaBachelor of Science - Business Finance
The Ohio State University
Columbus, Oh06.2004
Skills
- Client Relationship Management
- Project Management
- Customer Service
- Team Training
Timeline
Account Manager
Arvotech
09.2021 - Current
Brand Ambassador
Libations
05.2015 - 01.2019
Call Center Customer Service Representative
Exel Direct
05.2007 - 11.2010
No Degree - Study Abroad Program
Edith Cowan University
Bachelor of Science - Business Finance
The Ohio State University
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