Jennifer Welch
Ambridge,PA
Summary
Customer-oriented server with excellent interpersonal and communication skills. Committed team player and an excellent multi-tasker. Brings a strong work ethic, customer service expertise, and a positive attitude.
Overview
17
17
years of professional experience
Work History
Server/Hostess
Eat'n Park
1197 Washington Pike, Bridgeville, PA 15017
07.2007 - 12.2012
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Consistently provided professional, friendly and engaging service.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated cash handling
Server/Bartender
All the Best Catering
1000 Banksville Road, Pittsburgh, PA 15216
06.2009 - 01.2011
- Operated very closely with staff coordinator to prepare and plan banquet needs, such as amount of napkins, silverware sets, and water pitchers.
- Set dining tables according to type of event at different locations for 200+ people.
- Demonstrated knowledge of different beverages while also creating a welcoming atmosphere.
- Independently tended the bar at private events.
Server/Shift Supervisor/Trainer
Joe's Crab Shack
6491 Robinson Centre Drive, Robinson, PA 15205
02.2012 - Current
- Demonstrated upselling and suggestive selling techniques for retail, food, and beverages.
- In charge of overseeing 15+ wait staff side work and clean ups, involving cleanliness of tables, restocking stations, and sanitizing work areas.
- Routinely supported other areas of the restaurant, including answering phone calls and completing financial transactions for other staff.
- Inventoried and restocked items throughout day.
- Trained new wait staff to properly execute house policies, safety and sanitation procedures, and knowledge of the menu.
- Effectively listened to, understood and clarified guest concerns and issues.
Education
High School Diploma - undefined
South Fayette High School
2010
Skills
- Fast learner
- Active listener
- Cash handling
- Strong Problem Solver
- Organized
- Web and tech savvy
- Time management
- Multitasking
- Highly dependable
- Committed team player
- Microsoft word
- Excel
Timeline
Server/Shift Supervisor/Trainer
Joe's Crab Shack
02.2012 - Current
Server/Bartender
All the Best Catering
06.2009 - 01.2011
Server/Hostess
Eat'n Park
07.2007 - 12.2012
High School Diploma - undefined
South Fayette High School