JENNIFER WELCH

• Conducted in-home consultations to assess storage needs and translate client goals into custom closet designs.
• Created detailed design proposals using space-planning software and product catalogs.
• Presented design options, finishes, and accessories aligned with budget and lifestyle requirements.
• Measured rooms accurately to ensure fit, functionality, and installation readiness.
• Collaborated with installation and operations teams to verify order details and resolve design issues.
• Guided clients through material selections, layout revisions, and project approvals.

• Cultivated relationships with new and existing clients in heavy lifting and rigging equipment industry, enhancing customer loyalty and retention.
• Conducted market research and leveraged networking to identify and target potential customers, expanding client base.
• Identified and targeted potential customers through market research and networking.
• Analyzed market trends and competitor activities to uncover new business opportunities, supporting strategic sales initiatives.
• Provided exceptional customer service and followed up with clients to ensure satisfaction.
• Maintained accurate records of sales activities, customer interactions, and pipeline management.

• Managing all daily operations associated with an independent full service elevator company.
• Estimated construction and labor costs for residential and commercial projects, ensuring accurate budgeting and financial planning.
• Coordinating with clients on cost estimates and project changes.
• Monitoring the safety of all construction activities, making on-site personal safety the top priority.
• Examining overages and monitoring all material and labor costs for maximum cost-effectiveness.
• Determining labor requirements for dispatching workers to service calls, repairs, and installations.
• Selecting and overseeing workers who complete specific pieces of the project, such as repairs and maintenance.
• Inspecting or reviewing projects for monitoring compliance with building and safety codes, or other regulations.

• Scheduled and managed technicians for new construction cabinetry installations.
• Includes but not limited to scheduling and managing technicians for new construction cabinetry installs, scheduling post install follow up service, and scheduling homeowner warranty service.
• Delivered superior customer experience, built relationships with customers, and ensured high-quality communication within and outside the organization.

Concentration in Business Management and Administration