Jennifer Wells
Lineville,AL
Summary
Results-driven professional with exceptional communication and customer service skills. Proven ability to enhance student experiences and manage documentation effectively.
Overview
10
10
years of professional experience
Work History
Dual Enrollment Specialist
Central Alabama Community College
09.2024 - Current
- Assisted students with enrollment processes and documentation requirements.
- Advise 500+ students on course scheduling.
- Coordinated communication between prospective students and guidance counselors.
- Developed materials to improve understanding of enrollment procedures.
- Conducted informational sessions to facilitate student engagement in the enrollment process.
- Applied student scholarships
- Managed data entry for student applications into enrollment management systems.
- Provided support for onboarding initiatives, enhancing student transition experience.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Communicated effectively via telephone, email, and in person with prospective students.
- Improved data accuracy, meticulously maintaining and updating applicant records.
Financial Aid/Dual Enrollment Coordinator
West Georgia Technical College
04.2022 - 08.2024
- Oversaw 3,000+ dual enrollment student financial accounts
- Awarded scholarship funds (MOWR Grant, HOPE Grant, HOPE Career Grant)
- Processed and reviewed financial aid applications for accuracy and compliance with federal regulations.
- Assisted students in understanding financial aid options and application procedures to enhance accessibility.
- Assisted students in completing complex financial aid forms, reducing errors and increasing successful applications.
- Participated in meetings with faculty, staff, parents, and community organizations regarding services offered.
- Monitored student records to track eligibility status and resolve discrepancies promptly.
- Increased efficiency in the financial aid office by training staff on best practices and staying current on industry trends and regulations.
- Monitored student academic progress in accordance with financial aid requirements, implementing interventions when necessary to ensure continued eligibility for assistance.
- Promoted financial literacy among students by conducting workshops and creating informational materials on budgeting, loan repayment strategies, and other related topics.
Admissions Counselor
West Georgia Technical College
05.2018 - 03.2022
- Provided guidance to prospective students throughout admissions process, ensuring compliance with institutional policies.
- Assisted in the development of recruitment strategies to attract a diverse student body.
- Increased enrollment rates by organizing and participating in college fairs, open houses, and information sessions.
- Increased enrollment rates for Precision Manufacturing/Maintenance by 60%.
- Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
- Mentored newly hired Admissions Counselors on best practices related to application review procedures and follow-up strategies.
- Developed strong relationships with high schools and community organizations to promote the institution''s programs and offerings.
- Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students.
- Reviewed admissions applications and evaluated student credentials.
- Collaborated with academic departments to align admissions criteria with program requirements and institutional goals.
- Conducted informational sessions and workshops to educate potential applicants on enrollment procedures and financial aid options.
- Analyzed application data to identify trends and improve admissions strategies, enhancing overall efficiency of processes.
- Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
- Advise students on course scheduling.
Assistant Director of Admissions
Southern Vermont College
08.2016 - 01.2018
- Developed and implemented recruitment strategies to attract diverse student populations.
- Conducted presentations at college fairs, effectively promoting Southern Vermont College's programs and values.
- Mentored junior staff in best practices for admissions processing and customer service excellence.
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
- Collaborated with academic departments to develop program-specific recruitment strategies, resulting in higher enrollment numbers.
- Established partnerships with high schools and community colleges to promote transfer opportunities, increasing incoming transfer student numbers.
- Developed comprehensive training programs for admissions counselors, enhancing their ability to effectively guide applicants through the admissions process.
- Extensive east coast travel recruiting prospective students.
Education
Bachelor of Science - Business Management
Keuka College
Keuka Park, New York05-2015
Skills
- Exceptional communication
- Team leadership
- Decision making aptitude
- Reporting and analytics
- Customer service expertise
- Strong organization
- Deadline management
- Extensive Canva, Microsoft Suite, Banner, BDM, and Target X knowledge
Timeline
Dual Enrollment Specialist
Central Alabama Community College
09.2024 - Current
Financial Aid/Dual Enrollment Coordinator
West Georgia Technical College
04.2022 - 08.2024
Admissions Counselor
West Georgia Technical College
05.2018 - 03.2022
Assistant Director of Admissions
Southern Vermont College
08.2016 - 01.2018
Bachelor of Science - Business Management
Keuka College