JENNIFER WENDZEL
Sawyer,MI
Summary
Knowledgeable with a history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Client Caregiver
Purpose Care
Saint Joseph, MI
05.2025 - Current
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, adhering to prescribed schedules and guidelines.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Monitored client health conditions, reporting changes to medical staff promptly for timely interventions.
- Coordinated transportation for clients to appointments, ensuring punctuality and reliability of service.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Supervisor of Patient Advocacy
MedRisk
01.2015 - 12.2024
- Lead a team of patient advocates to ensure high-quality care and service delivery. Overseen patient concerns, resolving issues in a timely and professional manner. Collaborate with healthcare providers to optimize patient satisfaction and care coordination. Train and mentor staff in best practices and patient communication.
- Oversaw daily operations, ensuring compliance with safety standards and operational protocols.
- Mentored team members, enhancing skills and promoting a collaborative work environment.
- Streamlined workflows to improve efficiency and reduce downtime across all departments.
- Coordinated resource allocation to maximize productivity and meet project deadlines effectively.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Medical Assistant
Physician Associates
Orlando
01.2005 - 01.2015
- Assisted physicians in patient care, including taking vitals and medical histories. Managed patient records, scheduling, and follow-up care. Provided compassionate and professional care to patients, ensuring a positive healthcare experience.
- Provided education to patients on treatment plans and medication instructions.
- Coordinated patient scheduling and follow-up appointments to enhance care continuity.
- Trained new staff on clinical protocols and best practices for patient interactions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted physicians with patient examinations and procedures, ensuring a smooth workflow.
Education
Associate of Science -
Florida Metropolitan University
01-2000
High School - undefined
Dr. Philips High School
01-1994
Skills
- Team Lead
- Patient Communication
- Conflict Resolutions
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Strong ethics
- Team collaboration
- Records management
- Verbal and written communication
- Decision-making
- Team leadership
- Task delegation
- Computer literacy and technical skills
Timeline
Client Caregiver
Purpose Care
05.2025 - Current
Supervisor of Patient Advocacy
MedRisk
01.2015 - 12.2024
Medical Assistant
Physician Associates
01.2005 - 01.2015
High School - undefined
Dr. Philips High School
Associate of Science -
Florida Metropolitan University